gregab Posted May 30, 2012 Share Posted May 30, 2012 Hi, I have 1.4.7.0 and today, after changing nothing, I want to login into BO and became a warning : "Employee does not exist or password is incorrect." Tried also with Forgot password and get same warning What is wrong and how can I enter into BO ? This is the only e mail and password (at the moment I have only one employee and this one as an employee) Thank you for your help, G Link to comment Share on other sites More sharing options...
i2imedia Posted May 30, 2012 Share Posted May 30, 2012 Hello, Do you know how phpMyAdmin works? If not you could use the first part of this article to get there: How to open phpMyAdmin. Once you have opened your database you click on sql and enter the following line: UPDATE `ps_employee` SET `passwd` = MD5('<_COOKIE_>password') WHERE `ps_employee`.`id_employee` = 1; Where cookie is from config file and password is the password you want. You can find the config file on your hosting using Filezilla for instance. Go to: config/settings.inc.php If this doesn't work please tell me I'm following this topic. Kind regards, T. Barbillion Link to comment Share on other sites More sharing options...
gregab Posted May 31, 2012 Author Share Posted May 31, 2012 Hello, thank you for your help.I'm not very familiar with php, but open database anyway. This procedure doesn't work or I made wrong something What I did : - change word COOKIE (only word) with code get from COOKIE KEY (tried also with code from COOKIE IV) - change word password with same password I already use Is this ok? thx,Grega Link to comment Share on other sites More sharing options...
gregab Posted May 31, 2012 Author Share Posted May 31, 2012 Anybody ? Link to comment Share on other sites More sharing options...
i2imedia Posted May 31, 2012 Share Posted May 31, 2012 Not only Cookie but <_COOKIE_> for you cookie the long one. and password of your choice. Kind regards, Link to comment Share on other sites More sharing options...
gregab Posted June 1, 2012 Author Share Posted June 1, 2012 Not working ! Made it, string looks like this : UPDATE `ps_employee` SET `passwd` = MD5('gRQs6d5dZQx2InX9jRuF0yGUXxyBvdrOAvEgontNgoRLdKqkLhYbyZJnxxxxxxxx') WHERE `ps_employee`.`id_employee` = 1; xxxxxxxx - password Is this ok ? The password must be same as at instalation or could be different ? If this will not working, what could I do else ? But anyway, why this happened ? It is very ok that shop is still in configuration procedure and is not live yet, otherwise ... Link to comment Share on other sites More sharing options...
gregab Posted June 3, 2012 Author Share Posted June 3, 2012 I can't beleive that nobody knows the solution Even Presta team ? What now - reinstall all ? What with translations I made ? thx Link to comment Share on other sites More sharing options...
gregab Posted June 4, 2012 Author Share Posted June 4, 2012 Ok, nobody knows. It is strange for me but ok ... Obviouslly I have to reinstall Presta and make all settings once again ... Can anybody tell me in which files translation changes are made ( I beleive it is not only one file ) or even better (if it is possible at all ) how to make backup without backoffice ( I doubt that it is possible, but better ask first ) Please help me ........ Link to comment Share on other sites More sharing options...
i2imedia Posted June 4, 2012 Share Posted June 4, 2012 If you did it correctly you should find all your language files in your lang folder at: Themes/<your theme>/Lang. Why don't your reinstall Prestashop and copy the `ps_employee` table. And why isn't the query we send you working? What error does it give you? Kind regards, T. Barbillion Link to comment Share on other sites More sharing options...
gregab Posted June 4, 2012 Author Share Posted June 4, 2012 If you did it correctly you should find all your language files in your lang folder at: Themes/<your theme>/Lang. Why don't your reinstall Prestashop and copy the `ps_employee` table. And why isn't the query we send you working? What error does it give you? Kind regards, T. Barbillion I have no idea why it is not working. When I try to login, enter form of BO gave me the same warning :Employee does not exist or password is incorrect. Did you check the string ? And looks ok for you ? Link to comment Share on other sites More sharing options...
i2imedia Posted June 4, 2012 Share Posted June 4, 2012 Are you using any odd characters in your password or username? Link to comment Share on other sites More sharing options...
gregab Posted June 4, 2012 Author Share Posted June 4, 2012 I'm using email as username and combination of letters and numbers for password Link to comment Share on other sites More sharing options...
i2imedia Posted June 4, 2012 Share Posted June 4, 2012 I suggest you get someone who knows more about Prestashop I could help you but not by writing each other messages trough this forum. I have to log in on the hosting and database to see whats going on. My knowledge of Prestashop only goes to a certain level. Kind regards, T. Barbillion Link to comment Share on other sites More sharing options...
gregab Posted June 5, 2012 Author Share Posted June 5, 2012 OK, thank you very much for your help. I'll try to find somewhone, but here in forum this will be mission immpossibile probably because nobody but you reply on this topic Otherwise I'll reinstall it. What you suggest - to remove complete instalation, clean all and install once again from the beggining ?Of course copy lang folder first ... thx Link to comment Share on other sites More sharing options...
nextday_se Posted November 7, 2012 Share Posted November 7, 2012 (edited) This worked for me! UPDATE `ps_employee` SET `passwd` =MD5("ccccccccYOURNEWPASSWORD") Do this in the MySQL. It should work than. Edited January 28, 2013 by nextday_se (see edit history) Link to comment Share on other sites More sharing options...
jefgees Posted November 27, 2012 Share Posted November 27, 2012 Found this thread on the internet http://www.prestadocumentation.com/cannot-access-back-office-after-you-even-changed-your-password/ ... but tried some things ... and .. no succes. Link to comment Share on other sites More sharing options...
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