Sue Palmer Posted January 3, 2012 Share Posted January 3, 2012 I have recently set up a new shop using v1.4 When I'm in the back office and click on the Payments tab it returns a page with only the tabs on it ie: catalog/customers/orders/payment/shipping/stats/modules/employees/preferences/tools and under that: currencies/taxes/tax rules/vouches There is nothing else on the page - I think there should be. Am I missing a file? perhaps a file didn't upload correctly. If this is the case what is the file name(s) that I need to upload to make other information appear on the Payments page. Many thansk Sue Link to comment Share on other sites More sharing options...
Guest Stephen Bromfield Posted January 3, 2012 Share Posted January 3, 2012 Hi Sue Palmer, That sounds like a permission issue. Did you upload all the files to your server with 755 permissions? -Stephen Link to comment Share on other sites More sharing options...
Sue Palmer Posted January 3, 2012 Author Share Posted January 3, 2012 I have no idea! How would I find this out please? Link to comment Share on other sites More sharing options...
Sue Palmer Posted January 3, 2012 Author Share Posted January 3, 2012 I've done some research and now know what you are talking about. Is it just the files in the admin folder that need to be 755 or everyfile associated with Prestashop? Lots of the files have 644. Link to comment Share on other sites More sharing options...
Sue Palmer Posted January 6, 2012 Author Share Posted January 6, 2012 I changed every file to a permission of 755. It made no difference to the problem. The payment tab still returns a blank page. I have also re-uploaded the whole of the admin folder, and re-installed prestashop and it still returns a blank page. Any other suggestions please? At the moment my shop is completely usless as I can't assign any payment options to countries, so can't accept any form of payment.Many Thanks Sue Link to comment Share on other sites More sharing options...
Guest Stephen Bromfield Posted January 6, 2012 Share Posted January 6, 2012 Can you edit \config\config.inc.php file and set 'display_errors', 'off' to 'display_errors', 'on' ? Then try again and see if you get any errors. Link to comment Share on other sites More sharing options...
Guest Stephen Bromfield Posted January 6, 2012 Share Posted January 6, 2012 Also, you may want to contact your hosting provider to see if you are going over your php resource limits. Link to comment Share on other sites More sharing options...
Sue Palmer Posted January 7, 2012 Author Share Posted January 7, 2012 I changed the \config\config.inc.php file and set 'display_errors', 'off' to 'display_errors', 'on' as instructed. On loading the payment tab it returned the following message: Fatal error: Out of memory (allocated 30408704) (tried to allocate 77824 bytes) in /homepages/25/d119023389/htdocs/sap/prestashop/classes/Module.php(578) : eval()'d code on line 420. Please advise Many thanks Sue ps I don't know php language Link to comment Share on other sites More sharing options...
Guest Stephen Bromfield Posted January 9, 2012 Share Posted January 9, 2012 Seems like you are out of space. This is an issue with your web host. You need to call them and tell them to increase the amount of memory given to php. 64mb is the recommended size to run PrestaShop. Hope that helps. -Stephen Link to comment Share on other sites More sharing options...
DIT Posted January 9, 2012 Share Posted January 9, 2012 I've got similar issue with many "missed tabs". In preferences you can find "tabs" you should create missed tabs with right class. Tell me exactly which tabs are missed and I'll instruct you Link to comment Share on other sites More sharing options...
Sue Palmer Posted January 11, 2012 Author Share Posted January 11, 2012 It was a space problem. Space has been increased and everything seems to be working ok. Many thanks for your help Sue Link to comment Share on other sites More sharing options...
Guest Stephen Bromfield Posted January 11, 2012 Share Posted January 11, 2012 I'm glad I could help. -Stephen Link to comment Share on other sites More sharing options...
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