features v1.5 should really consider adding

[colorsofwind]

Prestashop is currently my favourite CMS after trying Zen-Cart, Ubercart with Drupal and OScommerce. But I still find some key features that are missing in Prestashop.

 

I have some suggestion about the payment and refund basic functionality which is related to the seller's profit (we are opening stores for profit, don't we? ):

 

about payment and refund:

1. It is a pity that Prestashop does not have a partial refund functionality: such as customer pays 500, I want to issue a partial refund of 400 due to some damage in the returned merchandise.

Also, sometimes seller may want to deduct the shipping fee from refund if some product is returned but it was a free shipping item, so after it is returned, the shipping fee is to be deducted from the refund.

Also it is really weird that when customer applied any discount, he is gonna have full refund instead of the actual amount he paid!

 

2. For paypal module: when I apply any voucher, since prestashop currently only apply the discount directly to the total, that means, the price of each item is not modified correspondingly, and paypal do not accept modification to total amount, so when customer use voucher to checkout, there is no list of items in the paypal check out page, instead, only a total. FRankly speaking, if I am the buyer to check out, I will hesitate to buy for it looks like the seller is doing something tricky and I would wonder why I can not see what I am to buy or bought from paypal order summary.

 

So I have a suggestion that:

when apply any voucher, apply to the item instead applying to the total only. Such as:

if apply a percentage discount, apply directly to qualifying item;

if apply a total discount like $10 off $100, and the customer is placing an order of $150, then each item will have a prorated discount applied according to its price.

 

This may solve the problem of paypal checkout item missing and the partial refund when applying coupon.

 

And for the manually partial refund, I strongly suggest it! Since for sellers like me, who is selling fragile merchandise or expensive handmade items, we usually do not issue full refund. There should be a place that seller can decide how much he is to refund~~we can select which items and how many we can refund, why not just adding another column to specify how much exactly I want to refund?

Most seller do not guarantee the full refund, but stating they are gonna inspect the returned item then issue refund. So what if there is damage? If I refund directly from paypal, I will have no record in prestashop system, it is difficult for further reference and record.

 

And next about shipping modules. Currently there is Fedex, UPS and USPS. There are 2 features I suggest adding:

1. Generating shipping label automatically, maybe right after payment is clear, then system can generate shipping label.

2. I am not sure if I can specify for some product, which carriers are available while othet carriers are eligible. Products in my store are pretty different from each other from prices and weight. So for some small and cheap products, I want to provide all carriers, customer make choice, while some some very expensive products, I would provide UPS and Fedex only, since I do not trust USPS's insurance. But sadly I can not at least specify that some carriers are not eligible for a specific category.

 

And for product features, I really had a bad experience with it. They are neither ordered in a good sequence, nor are there some grouped functionality...

 

What's more: maybe we should list vides as well as those images...look at Amazon. Their product images may contain images and videos, and also some tags......