PrestaShop Support Tickets

[werepair]

Prestashop are having a laught, i changed a meta tag title in my back office, tried to save and it through up an error message .i opened a Bug , HERE http://forge.prestashop.com/browse/PSCFI-3632?focusedCommentId=41972#comment-41972

 

THEY SENT ME AN EMAIL STATING

We notice that this is not a bug from the PrestaShop solution.

 

So, we invite you to buy a diagnostic ticket and we will see where do the issue come from on your store and how to solve it here : http://support.prestashop.com/en/tickets-support/8-12.html

 

Once you buy it, don't forget to send us a mail by describing your issue and giving your FTP, SQL and back-office accesses.

 

 

All i changed was a meta title key words for my index page ...now i dont have a index page , i am getting this error Url rewrite field must be filled at least in default or english language.

 

LOOKS Like i will be moving over to another Shopping Cart ASAP... dont be suprised if you all start getting errors and prestashop start sending you paid support offers -THIEVES

 

Regards

1 pi**ed off ex customer...

[Carl Favre]

Hello werepair,

 

I am really sorry that you have had a bad experience on the forge.

 

I am going to check with the support team what happened and why you were not given any help and explanation.

 

Meanwhile, could you send me in PM your back-office accesses so we can check your store and find a way to fix your issue ?

 

Thanks and sorry again for the inconvenience.

 

Carl

[werepair]

Got my webhosts to sort it for free.

now thats what i call support.

[Dave L]

Got my webhosts to sort it for free.

now thats what i call support.

 

I would be useful for the rest of us to understand what your problem turned out to be and what your webhosst did to sort it.