Erreur 500 - Création compte client

Mikelino · August 1, 2011

Bonjour à tous,

Lorsque mes clients s'enregistrent sur le site, après avoir cliqué sur valider, ils reçoivent une erreur 500 sur la page 'authentification.php'

Je précise que du côté back-office, tout fonctionne correctement, je reçois bien l'inscription des clients.

Mon site est hébergé chez Infomaniak. S'agit-il d'un problème de droit sur le dossier? Comment faire pour que le client reçoive un e-mail précisant qu'il est bien inscrit sur le site?

Merci pour votre aide!

Carl Favre · August 1, 2011

Bonjour Mikelino,

Est-ce que tu as testé cette solution ?

http://www.prestashop.com/forums/topic/114637-resolu-1425-inscription-client-impossible-panier-impossible/page__p__270491__hl__infomaniak__fromsearch__1#entry270491

Mikelino · August 1, 2011

Bonjour Mikelino,

Est-ce que tu as testé cette solution ?

http://www.prestashop.com/forums/topic/114637-resolu-1425-inscription-client-impossible-panier-impossible/page__p__270491__hl__infomaniak__fromsearch__1#entry270491

Oui, sans succès malheureusement...

Mikelino · August 1, 2011

Alors, je ne sais si ces 2 problèmes sont liés mais lorsque le client souhaite passer commande, il reste bloqué sur le résumé de sa commande...

Le fait de cliquer sur "suivant" rafraichit la page...

Merci pour votre aide!

Mikelino · August 3, 2011

Rebonjour,

Je suis dans l'obligation d'insister et d'implorer votre aide. J'ai l'impression que mon souci est lié aux droits sur mes dossiers. J'ai pourtant respecté SCRUPULEUSEMENT toutes les démarches y compris celles reprises dans le lien ci-dessus.

Je désespère car un client qui ne reçoit pas d'e-mail pour confirmer son inscription, idem pour confirmer sa commande, cela fait pas pro du tout...

svp, une bouée de secours!

Asenar · August 3, 2011

Bonjour Mikelino,

Quelle version de PrestaShop ?

As tu des modules en plus que ceux de bases ? Si oui lesquels ?

Est ce que le mode "url friendly" est activé ? Mode https activé ou pas ?

As tu réessayé de regénérer le .htaccess ? Ton .htaccess contient-il des paramètres spécifiques à Infomaniak ?

Quel est ton site internet ?

Mikelino · August 3, 2011

Hello mon sauveur

Je suis actuellement toujours en 1.4.0.

J'utilise uniquement comme module tiers un jquery slider.

Au niveau de mon .htaccess, effectivement je l'ai regénéré en incluant les spécificités liées à Infomaniak.

Je précise que j'ai inséré le module PS dans un blog Wordpress. J'ai donc ajouté les lignes dans le .htaccess à la racine du site. Le voici dans son entièreté:

################################## Errors ######################################
#ErrorDocument 301 /error/301-moved_permanently.html
#ErrorDocument 302 /error/302-moved_temporarily.html
#ErrorDocument 303 /error/303-see_other.html
#ErrorDocument 400 /error/400-bad_request.html
ErrorDocument 401 /error/401-authorization_required.html
#ErrorDocument 402 /error/402-payment_required.html
ErrorDocument 403 /error/403-forbidden.html
ErrorDocument 404 /error/404-not_found.html
#ErrorDocument 405 /error/405-method_not_allowed.html
#ErrorDocument 406 /error/406-not_acceptable.html
#ErrorDocument 407 /error/407-proxy_authentication_required.html
ErrorDocument 408 /error/408-request_timed_out.html
#ErrorDocument 409 /error/409-conflicting_request.html
#ErrorDocument 410 /error/410-gone.html
#ErrorDocument 411 /error/411-content_length_required.html
#ErrorDocument 412 /error/412-precondition_failed.html
#ErrorDocument 413 /error/413-request_entity_too_long.html
#ErrorDocument 414 /error/414-request_uri_too_long.html
#ErrorDocument 415 /error/415-unsupported_media_type.html
ErrorDocument 500 /error/500-internal_server_error.html
#ErrorDocument 501 /error/501-not_implemented.html
#ErrorDocument 502 /error/502-bad_gateway.html
ErrorDocument 503 /error/503-service_unavailable.html
#ErrorDocument 504 /error/504-gateway_timeout.html
#ErrorDocument 505 /error/505-http_version_not_supported.html
################################################################################

######################### Howto map /~user to /user ############################
RewriteEngine On
RewriteCond %{REQUEST_URI} ^/([^/]+)$
RewriteCond %{DOCUMENT_ROOT}/%1 !-d
RewriteCond /home/sites/%{SERVER_NAME}/users/%1 -d
RewriteRule ^([^/]+)$ http://%{HTTP_HOST}/$1/ [R,L]
RewriteCond %{REQUEST_URI} ^/([^/]+)/
RewriteCond %{DOCUMENT_ROOT}/%1 !-d
RewriteCond /home/sites/%{SERVER_NAME}/users/%1 -d
RewriteRule ^([^/]+)(.+)$ /~$1/$2
################################################################################

###################### Howto map /users/user to /users/user ####################
RewriteEngine On
RewriteCond %{REQUEST_URI} ^/users/([^/]+)$
RewriteCond %{DOCUMENT_ROOT}/%1 !-d
RewriteCond /home/sites/%{SERVER_NAME}/users/%1 -d
RewriteRule ^users/([^/]+)$ http://%{HTTP_HOST}/users/$1/ [R,L]
RewriteCond %{REQUEST_URI} ^/users/([^/]+)/
RewriteCond %{DOCUMENT_ROOT}/%1 !-d
RewriteCond /home/sites/%{SERVER_NAME}/users/%1 -d
RewriteRule ^users/([^/]+)(.+)$ /~$1/$2
################################################################################

<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

###################################################################################
SetEnv PHP_VER 5

<IfModule mod_rewrite.c>
# URL rewriting module activation
RewriteEngine on

# URL rewriting rules
RewriteRule ^api/?(.*)$ /webshop/webservice/dispatcher.php?url=$1 [QSA,L]
RewriteRule ^([a-z0-9]+)\-([a-z0-9]+)(\-[_a-zA-Z0-9-]*)/[_a-zA-Z0-9-]*\.jpg$ /webshop/img/p/$1-$2$3.jpg [L]
RewriteRule ^([0-9]+)\-([0-9]+)/[_a-zA-Z0-9-]*\.jpg$ /webshop/img/p/$1-$2.jpg [L]
RewriteRule ^([0-9]+)(\-[_a-zA-Z0-9-]*)/[_a-zA-Z0-9-]*\.jpg$ /webshop/img/c/$1$2.jpg [L]
RewriteRule ^([0-9]+)\-[a-zA-Z0-9-]*\.html /webshop/product.php?id_product=$1 [QSA,L]
RewriteRule ^([0-9]+)\-[a-zA-Z0-9-]* /webshop/category.php?id_category=$1 [QSA,L]
RewriteRule ^[a-zA-Z0-9-]*/([0-9]+)\-[a-zA-Z0-9-]*\.html /webshop/product.php?id_product=$1 [QSA,L]
RewriteRule ^([0-9]+)__([a-zA-Z0-9-]*) /webshop/supplier.php?id_supplier=$1 [QSA,L]
RewriteRule ^([0-9]+)_([a-zA-Z0-9-]*) /webshop/manufacturer.php?id_manufacturer=$1 [QSA,L]
RewriteRule ^content/([0-9]+)\-([a-zA-Z0-9-]*) /webshop/cms.php?id_cms=$1 [QSA,L]
RewriteRule ^content/category/([0-9]+)\-([a-zA-Z0-9-]*) /webshop/cms.php?id_cms_category=$1 [QSA,L]
RewriteRule ^([a-z]{2})/[a-zA-Z0-9-]*/([0-9]+)\-[a-zA-Z0-9-]*\.html /webshop/product.php?id_product=$2&isolang=$1 [QSA,L]
RewriteRule ^([a-z]{2})/([0-9]+)\-[a-zA-Z0-9-]*\.html /webshop/product.php?id_product=$2&isolang=$1 [QSA,L]
RewriteRule ^([a-z]{2})/([0-9]+)\-[a-zA-Z0-9-]* /webshop/category.php?id_category=$2&isolang=$1 [QSA,L]
RewriteRule ^([a-z]{2})/content/([0-9]+)\-[a-zA-Z0-9-]* /webshop/cms.php?isolang=$1&id_cms=$2 [QSA,L]
RewriteRule ^([a-z]{2})/content/category/([0-9]+)\-[a-zA-Z0-9-]* /webshop/cms.php?isolang=$1&id_cms_category=$2 [QSA,L]
RewriteRule ^([a-z]{2})/([0-9]+)__[a-zA-Z0-9-]* /webshop/supplier.php?isolang=$1&id_supplier=$2 [QSA,L]
RewriteRule ^([a-z]{2})/([0-9]+)_[a-zA-Z0-9-]* /webshop/manufacturer.php?isolang=$1&id_manufacturer=$2 [QSA,L]
RewriteRule ^en/page-not-found$ /webshop/404.php?isolang=en [QSA,L]
RewriteRule ^en/address$ /webshop/address.php?isolang=en [QSA,L]
RewriteRule ^en/addresses$ /webshop/addresses.php?isolang=en [QSA,L]
RewriteRule ^en/authentication$ /webshop/authentication.php?isolang=en [QSA,L]
RewriteRule ^en/best-sales$ /webshop/best-sales.php?isolang=en [QSA,L]
RewriteRule ^en/cart$ /webshop/cart.php?isolang=en [QSA,L]
RewriteRule ^en/contact-us$ /webshop/contact-form.php?isolang=en [QSA,L]
RewriteRule ^en/discount$ /webshop/discount.php?isolang=en [QSA,L]
RewriteRule ^en/guest-tracking$ /webshop/guest-tracking.php?isolang=en [QSA,L]
RewriteRule ^en/order-history$ /webshop/history.php?isolang=en [QSA,L]
RewriteRule ^en/identity$ /webshop/identity.php?isolang=en [QSA,L]
RewriteRule ^en/manufacturers$ /webshop/manufacturer.php?isolang=en [QSA,L]
RewriteRule ^en/my-account$ /webshop/my-account.php?isolang=en [QSA,L]
RewriteRule ^en/new-products$ /webshop/new-products.php?isolang=en [QSA,L]
RewriteRule ^en/order$ /webshop/order.php?isolang=en [QSA,L]
RewriteRule ^en/order-follow$ /webshop/order-follow.php?isolang=en [QSA,L]
RewriteRule ^en/quick-order$ /webshop/order-opc.php?isolang=en [QSA,L]
RewriteRule ^en/order-slip$ /webshop/order-slip.php?isolang=en [QSA,L]
RewriteRule ^en/password-recovery$ /webshop/password.php?isolang=en [QSA,L]
RewriteRule ^en/prices-drop$ /webshop/prices-drop.php?isolang=en [QSA,L]
RewriteRule ^en/search$ /webshop/search.php?isolang=en [QSA,L]
RewriteRule ^en/sitemap$ /webshop/sitemap.php?isolang=en [QSA,L]
RewriteRule ^en/stores$ /webshop/stores.php?isolang=en [QSA,L]
RewriteRule ^en/supplier$ /webshop/supplier.php?isolang=en [QSA,L]
RewriteRule ^en/([^?&]*) /webshop/$1?isolang=en [QSA,L]
RewriteRule ^fr/page-non-trouvee$ /webshop/404.php?isolang=fr [QSA,L]
RewriteRule ^fr/adresse$ /webshop/address.php?isolang=fr [QSA,L]
RewriteRule ^fr/adresses$ /webshop/addresses.php?isolang=fr [QSA,L]
RewriteRule ^fr/authentification$ /webshop/authentication.php?isolang=fr [QSA,L]
RewriteRule ^fr/meilleures-ventes$ /webshop/best-sales.php?isolang=fr [QSA,L]
RewriteRule ^fr/panier$ /webshop/cart.php?isolang=fr [QSA,L]
RewriteRule ^fr/contactez-nous$ /webshop/contact-form.php?isolang=fr [QSA,L]
RewriteRule ^fr/bons-de-reduction$ /webshop/discount.php?isolang=fr [QSA,L]
RewriteRule ^fr/suivi-commande-invite$ /webshop/guest-tracking.php?isolang=fr [QSA,L]
RewriteRule ^fr/historique-des-commandes$ /webshop/history.php?isolang=fr [QSA,L]
RewriteRule ^fr/identite$ /webshop/identity.php?isolang=fr [QSA,L]
RewriteRule ^fr/fabricants$ /webshop/manufacturer.php?isolang=fr [QSA,L]
RewriteRule ^fr/mon-compte$ /webshop/my-account.php?isolang=fr [QSA,L]
RewriteRule ^fr/nouveaux-produits$ /webshop/new-products.php?isolang=fr [QSA,L]
RewriteRule ^fr/commande$ /webshop/order.php?isolang=fr [QSA,L]
RewriteRule ^fr/details-de-la-commande$ /webshop/order-follow.php?isolang=fr [QSA,L]
RewriteRule ^fr/commande-rapide$ /webshop/order-opc.php?isolang=fr [QSA,L]
RewriteRule ^fr/avoirs$ /webshop/order-slip.php?isolang=fr [QSA,L]
RewriteRule ^fr/mot-de-passe-oublie$ /webshop/password.php?isolang=fr [QSA,L]
RewriteRule ^fr/promotions$ /webshop/prices-drop.php?isolang=fr [QSA,L]
RewriteRule ^fr/recherche$ /webshop/search.php?isolang=fr [QSA,L]
RewriteRule ^fr/plan-du-site$ /webshop/sitemap.php?isolang=fr [QSA,L]
RewriteRule ^fr/magasins$ /webshop/stores.php?isolang=fr [QSA,L]
RewriteRule ^fr/fournisseurs$ /webshop/supplier.php?isolang=fr [QSA,L]
RewriteRule ^fr/([^?&]*) /webshop/$1?isolang=fr [QSA,L]
RewriteRule ^es/pagina-no-encuentra$ /webshop/404.php?isolang=es [QSA,L]
RewriteRule ^es/direccion$ /webshop/address.php?isolang=es [QSA,L]
RewriteRule ^es/direcciones$ /webshop/addresses.php?isolang=es [QSA,L]
RewriteRule ^es/autenticacion$ /webshop/authentication.php?isolang=es [QSA,L]
RewriteRule ^es/mas-vendidos$ /webshop/best-sales.php?isolang=es [QSA,L]
RewriteRule ^es/carro-de-la-compra$ /webshop/cart.php?isolang=es [QSA,L]
RewriteRule ^es/contactenos$ /webshop/contact-form.php?isolang=es [QSA,L]
RewriteRule ^es/descuento$ /webshop/discount.php?isolang=es [QSA,L]
RewriteRule ^es/estado-pedido$ /webshop/guest-tracking.php?isolang=es [QSA,L]
RewriteRule ^es/historial-de-pedidos$ /webshop/history.php?isolang=es [QSA,L]
RewriteRule ^es/identidad$ /webshop/identity.php?isolang=es [QSA,L]
RewriteRule ^es/fabricantes$ /webshop/manufacturer.php?isolang=es [QSA,L]
RewriteRule ^es/mi-cuenta$ /webshop/my-account.php?isolang=es [QSA,L]
RewriteRule ^es/nuevos-productos$ /webshop/new-products.php?isolang=es [QSA,L]
RewriteRule ^es/carrito$ /webshop/order.php?isolang=es [QSA,L]
RewriteRule ^es/devolucion-de-productos$ /webshop/order-follow.php?isolang=es [QSA,L]
RewriteRule ^es/pedido-rapido$ /webshop/order-opc.php?isolang=es [QSA,L]
RewriteRule ^es/vales$ /webshop/order-slip.php?isolang=es [QSA,L]
RewriteRule ^es/contrasena-olvidado$ /webshop/password.php?isolang=es [QSA,L]
RewriteRule ^es/promocion$ /webshop/prices-drop.php?isolang=es [QSA,L]
RewriteRule ^es/buscar$ /webshop/search.php?isolang=es [QSA,L]
RewriteRule ^es/mapa-del-sitio$ /webshop/sitemap.php?isolang=es [QSA,L]
RewriteRule ^es/tiendas$ /webshop/stores.php?isolang=es [QSA,L]
RewriteRule ^es/proveedores$ /webshop/supplier.php?isolang=es [QSA,L]
RewriteRule ^es/([^?&]*) /webshop/$1?isolang=es [QSA,L]
RewriteRule ^de/Seite-nicht-gefunden$ /webshop/404.php?isolang=de [QSA,L]
RewriteRule ^de/Adresse$ /webshop/address.php?isolang=de [QSA,L]
RewriteRule ^de/Adressen$ /webshop/addresses.php?isolang=de [QSA,L]
RewriteRule ^de/Authentifizierung$ /webshop/authentication.php?isolang=de [QSA,L]
RewriteRule ^de/Verkaufshits$ /webshop/best-sales.php?isolang=de [QSA,L]
RewriteRule ^de/Warenkorb$ /webshop/cart.php?isolang=de [QSA,L]
RewriteRule ^de/kontaktieren-sie-uns$ /webshop/contact-form.php?isolang=de [QSA,L]
RewriteRule ^de/Discount$ /webshop/discount.php?isolang=de [QSA,L]
RewriteRule ^de/auftragsverfolgung-gast$ /webshop/guest-tracking.php?isolang=de [QSA,L]
RewriteRule ^de/Bestellungsverlauf$ /webshop/history.php?isolang=de [QSA,L]
RewriteRule ^de/Kennung$ /webshop/identity.php?isolang=de [QSA,L]
RewriteRule ^de/Hersteller$ /webshop/manufacturer.php?isolang=de [QSA,L]
RewriteRule ^de/mein-Konto$ /webshop/my-account.php?isolang=de [QSA,L]
RewriteRule ^de/Neue-Produkte$ /webshop/new-products.php?isolang=de [QSA,L]
RewriteRule ^de/Bestellung$ /webshop/order.php?isolang=de [QSA,L]
RewriteRule ^de/Bestellungsverfolgung$ /webshop/order-follow.php?isolang=de [QSA,L]
RewriteRule ^de/schnell-bestellung$ /webshop/order-opc.php?isolang=de [QSA,L]
RewriteRule ^de/Bestellschein$ /webshop/order-slip.php?isolang=de [QSA,L]
RewriteRule ^de/kennwort-wiederherstellung$ /webshop/password.php?isolang=de [QSA,L]
RewriteRule ^de/Preise-fallen$ /webshop/prices-drop.php?isolang=de [QSA,L]
RewriteRule ^de/Suche$ /webshop/search.php?isolang=de [QSA,L]
RewriteRule ^de/sitemap$ /webshop/sitemap.php?isolang=de [QSA,L]
RewriteRule ^de/Shops$ /webshop/stores.php?isolang=de [QSA,L]
RewriteRule ^de/Zulieferer$ /webshop/supplier.php?isolang=de [QSA,L]
RewriteRule ^de/([^?&]*) /webshop/$1?isolang=de [QSA,L]
RewriteRule ^it/pagina-non-trovata$ /webshop/404.php?isolang=it [QSA,L]
RewriteRule ^it/indirizzo$ /webshop/address.php?isolang=it [QSA,L]
RewriteRule ^it/indirizzi$ /webshop/addresses.php?isolang=it [QSA,L]
RewriteRule ^it/autenticazione$ /webshop/authentication.php?isolang=it [QSA,L]
RewriteRule ^it/vendite-migliori$ /webshop/best-sales.php?isolang=it [QSA,L]
RewriteRule ^it/carrello$ /webshop/cart.php?isolang=it [QSA,L]
RewriteRule ^it/contattaci$ /webshop/contact-form.php?isolang=it [QSA,L]
RewriteRule ^it/sconto$ /webshop/discount.php?isolang=it [QSA,L]
RewriteRule ^it/ospite-monitoraggio$ /webshop/guest-tracking.php?isolang=it [QSA,L]
RewriteRule ^it/storico-ordine$ /webshop/history.php?isolang=it [QSA,L]
RewriteRule ^it/identite$ /webshop/identity.php?isolang=it [QSA,L]
RewriteRule ^it/produttori$ /webshop/manufacturer.php?isolang=it [QSA,L]
RewriteRule ^it/il-mio-account$ /webshop/my-account.php?isolang=it [QSA,L]
RewriteRule ^it/nuovi-prodotti$ /webshop/new-products.php?isolang=it [QSA,L]
RewriteRule ^it/ordine$ /webshop/order.php?isolang=it [QSA,L]
RewriteRule ^it/seguito-ordine$ /webshop/order-follow.php?isolang=it [QSA,L]
RewriteRule ^it/ordine-veloce$ /webshop/order-opc.php?isolang=it [QSA,L]
RewriteRule ^it/nota-di-ordine$ /webshop/order-slip.php?isolang=it [QSA,L]
RewriteRule ^it/password-recupero$ /webshop/password.php?isolang=it [QSA,L]
RewriteRule ^it/riduzione-prezzi$ /webshop/prices-drop.php?isolang=it [QSA,L]
RewriteRule ^it/cerca$ /webshop/search.php?isolang=it [QSA,L]
RewriteRule ^it/sitemap$ /webshop/sitemap.php?isolang=it [QSA,L]
RewriteRule ^it/negozi$ /webshop/stores.php?isolang=it [QSA,L]
RewriteRule ^it/fornitore$ /webshop/supplier.php?isolang=it [QSA,L]
RewriteRule ^it/([^?&]*) /webshop/$1?isolang=it [QSA,L]
</IfModule>

# Catch 404 errors
ErrorDocument 404 /webshop/404.php

php_flag allow_url_fopen On
php_flag allow_url_include On
php_flag register_globals Off

Je n'ai pas activé le https.

voici le site:

Nailsexpert

Merci de prendre le temps de regarder mon problème, je suis censé lancer officiellement le site cette semaine... la galère...

devallo · August 3, 2011

Bonjour Mikelino ,

As tu essayer ça :FAQ Infomanaik ?

d’après ce que je vois , problème d'apache sur de l'url rewriting ...

essaye de desactivé url simplifié et de modifier le htacces au minimum et teste pour voir

Philippe

Asenar · August 3, 2011

Alors tu es en 1.4.0.17, je crois que le bug est résolu de mémoire en 1.4.2.5, et on en est à la version toute fraiche 1.4.4.0.

Peux tu faire une mise à jour (n'oublie pas de sauvegarder fichiers et bases de données avant ) ?

Mikelino · August 3, 2011

Ouf, je respire enfin... j'espère voir le bout du tunnel.

Existe-t-il un tuto pour faire la mise à jour sans danger?

Encore merci!

Mikelino · August 5, 2011

Chers amis,

Mon problème est résolu grâce à la mise à jour vers 1.4.4

UN GRAND MERCI à vous!

Erreur 500 - Création compte client

Recommended Posts

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Create an account or sign in to comment

Create an account

Sign in