Log out when reaching address page

[Creuser]

Hi, I have a problem on my site where when a new customer makes a new account and tries to checkout out they can only get as far as the address page. When they click to enter their address it logs them out and empty's the cart. The site is multi language and it only happens when French language is selected, not English. This only effect new customers and only when using the checkout pages to enter their address for the first time.

 

Prestashop 9.1

Hummingbird theme

www.carpta.com

[Creuser]

[juanrojas]

Does the same thing happen if you use the default template?

[bidbat]

This usually happens when the session breaks on the French version of your site. A few quick things to check:

1. Clear all caches (Prestashop + theme + server).
2. Turn off “Check customer IP address” in Advanced Parameters → Administration.
*3. Make sure the French checkout URL isn’t changing to a different path/domain.
4. Check the French address form — a missing required field can cause the page to reload and log the user out.

Most of the time, it’s either a cache issue or a theme override in the French checkout.