Marcofavaretto Posted August 25 Share Posted August 25 (edited) Hello everybody Why does PrestaShop not send emails when we try to respond to customers in customer service? Presta version 1.7 It does when following things occur, though: -Customer registration -Customer order confirmation -Change of order status -Customer inserts a message directed to us Thanks! Edited September 5 by Marcofavaretto (see edit history) Link to comment Share on other sites More sharing options...
ComGrafPL Posted August 26 Share Posted August 26 IMAP settings set correctly? Link to comment Share on other sites More sharing options...
Marcofavaretto Posted August 26 Author Share Posted August 26 9 hours ago, ComGrafPL said: IMAP settings set correctly? Customer service actually says no, but haven't found how to solve Link to comment Share on other sites More sharing options...
Knowband Plugins Posted August 27 Share Posted August 27 On 8/25/2025 at 6:33 PM, Marcofavaretto said: Why does PrestaShop not send emails when we try to respond to customers in customer service? Presta version 1.7 Check if there is any error in the Backoffice -> Advanced Parameters -> Logs Link to comment Share on other sites More sharing options...
Marcofavaretto Posted August 27 Author Share Posted August 27 4 hours ago, Knowband Plugins said: Check if there is any error in the Backoffice -> Advanced Parameters -> Logs What do you mean? E-mail address wise? Do I need to put the same one I put in "Stores"? Link to comment Share on other sites More sharing options...
ComGrafPL Posted August 27 Share Posted August 27 15 hours ago, Marcofavaretto said: Customer service actually says no, but haven't found how to solve Fill the settings, save and test the synchronization. Link to comment Share on other sites More sharing options...
Marcofavaretto Posted August 27 Author Share Posted August 27 9 minutes ago, ComGrafPL said: Fill the settings, save and test the synchronization. Already done, except for IMAP Password and IMAP Url... IMAP Url I tried to put it, still says "configuration not correct" Link to comment Share on other sites More sharing options...
ComGrafPL Posted August 27 Share Posted August 27 IMAP Url = server address. Link to comment Share on other sites More sharing options...
Marcofavaretto Posted August 27 Author Share Posted August 27 2 hours ago, ComGrafPL said: IMAP Url = server address. Yes, but for sent emails or for received emails? Tried it with the server we use for "sent" and it didn't work Link to comment Share on other sites More sharing options...
ComGrafPL Posted August 28 Share Posted August 28 Is you save the settings, synchronization test works? If not, settings are wrong. ( port., server, login, pass etc ). Link to comment Share on other sites More sharing options...
Marcofavaretto Posted August 28 Author Share Posted August 28 2 hours ago, ComGrafPL said: Is you save the settings, synchronization test works? If not, settings are wrong. ( port., server, login, pass etc ). See following topic... Only issue is that customers do not receive emails when we answer them from customer service,the rest works You think it's wrong to put in server for "sent" emails? Do I need to put the same address I have in "stores"? Link to comment Share on other sites More sharing options...
Marcofavaretto Posted September 5 Author Share Posted September 5 (edited) This configuration for me worked: -Imap URL: your IMAP or POP3/POP3S url -Imap Port: 995 if POP3S, otherwise IDK -User: Your email written like this - [email protected] -Password: Your password -Delete messages: No -Create new threads: Yes -IMAP options (/pop3): Yes -IMAP options (/norsh): No -IMAP options (/ssl): Yes -IMAP options (/validate-cert): Yes -IMAP options (/novalidate-cert): No -IMAP options (/tls): No -IMAP options (/notls): No Edited September 5 by Marcofavaretto (see edit history) Link to comment Share on other sites More sharing options...
.png.022b5452a8f28f552bc9430097a16da2.png)
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now