Problems with importing products

[ereit1231]

Hello,

I’m having trouble with the PrestaShop import tool.

Here’s what I did:

Installed a fresh PrestaShop instance with demo products.

Exported the demo products to CSV.

Deleted all demo products from the shop.

Tried to import the same CSV back.

But during the import I get an error.

It seems impossible to import any product, no matter what i tried, i`m struggling with this problem for whole week

[ComGrafPL]

Is that your settings? You need to map properly. Like Active are set to images. All values should be map correctly.

[Mehdi Bourechka]

On 8/25/2025 at 12:11 PM, ereit1231 said:

Hello,

I’m having trouble with the PrestaShop import tool.

Here’s what I did:

Installed a fresh PrestaShop instance with demo products.

Exported the demo products to CSV.

Deleted all demo products from the shop.

Tried to import the same CSV back.

But during the import I get an error.

It seems impossible to import any product, no matter what i tried, i`m struggling with this problem for whole week

Honestly, the native import/export in PrestaShop has limits and often doesn’t cover all real-world cases. That’s why you see import-export modules selling in the thousands on the official marketplace, they provide stability, automation, and advanced mapping that the core tool doesn’t.

 

If you still want to stick with the native importer, here are a few tips:

– Always use a clean UTF-8 CSV (no BOM) with the right delimiter.

– Start with small batches (50–100 products) to spot errors before a big import.

– Make sure categories already exist, or enable “create categories if not found.”

– Check PHP limits (memory_limit, max_execution_time, upload_max_filesize) and raise them if needed.

– For images, use direct URLs that are publicly reachable.

– After import, don’t forget to clear cache and reindex search.

 

For small catalogs or occasional imports, this works fine. But for larger stores or regular syncs, a dedicated module will save you a lot of headaches.