Brighteyes Posted May 14 Share Posted May 14 Whenever I respond to a message in the customer service section the customer receives a blank email. The subject is along the lines of: An answer to your message no. ct1417 is available (thread ID tcaF7DEJdQ3s2N) but the body of the email is blank. All other notifications work fine. Have anyone else experienced (and ideally fixed) this? PS 1.7.6.5 Link to comment Share on other sites More sharing options...
El Patron Posted May 15 Share Posted May 15 Check the Email Template Go to /mails/{your_lang}/reply_msg.html and reply_msg.txt. Make sure these files exist and are not empty. Sometimes an upgrade or file permission issue can cause the template to go missing or blank. 1 Link to comment Share on other sites More sharing options...
Brighteyes Posted May 15 Author Share Posted May 15 You're a superstar El Patron, all fixed! 1 Link to comment Share on other sites More sharing options...
Prestashop Addict Posted May 16 Share Posted May 16 Don't forget to change your title post by adding [SOLVED] and add a Thanks or Like to the good answer, this will help community. Link to comment Share on other sites More sharing options...
.png.022b5452a8f28f552bc9430097a16da2.png)
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now