Confirmation Email before Payment

[hemanshub]

Hi, I'm using PrestaShop 8.2.1 with a payment gateway that redirects customers to their site after clicking "Place Order."

The problem is the order confirmation email is sent immediately, before the payment is made. This confuses customers—they think the order is done and don’t finish the payment.

How can I delay the confirmation email until after the payment has been validated. 

Thanks

[Webkul Solutions]

On 5/4/2025 at 11:09 AM, hemanshub said:

Hi, I'm using PrestaShop 8.2.1 with a payment gateway that redirects customers to their site after clicking "Place Order."

The problem is the order confirmation email is sent immediately, before the payment is made. This confuses customers—they think the order is done and don’t finish the payment.

How can I delay the confirmation email until after the payment has been validated. 

Thanks

Hello,

Prestashop sends the Order confirmation mail after creating an order in Prestashop. So it seems you are using a payment module that creates an order before collecting a payment or redirects to the payment page.

You can add a condition in the validateOrder function of PaymentModule.php to stop sending an Order confirmation when your payment module places an order.

[Prestashop Addict]

What is the payement module?

[hemanshub]

I'm using Paymob, but had the same issue before with MyFatoorah. This is for a hosted payment page, where the customer is redirected to the payment gateway to enter their payment details.

The order gets created when "Place Order" is clicked, and a confirmation email is sent right away — but since customers see the confirmation before paying, many assume the order is confirmed and don’t actually pay for the order.

[Knowband Plugins]

I have seen such behaviour in other payment methods where payment methods create an order in the pending status before making the payment. Ideally, there should be settings in the module not to create the order before making the payment (Restore cart etc). 

Have you checked with the module developer?