Access is denied problem

[Nisaweb]

Dear Prestashop family and helpful brothers, I am reaching out for your assistance.

 

I am currently using Prestashop version 8.0.2 with PHP version 8.1x. However, whenever I try to access most of the menus in the BO Admin panel, I receive an “Access is denied” message. I have been struggling with this issue for months. I have tried creating backups, setting up tables, and various other solutions, but I haven’t been able to resolve the problem.

 

I would really appreciate any help or guidance on this matter.

[Prestashop Addict]

Hi, you have an Administrator profile? Is it an upgraded PS?

[Nisaweb]

Yes its a upgraded ps and my profile is super admin  =1

[Nisaweb]

I have created a new subdomain and installed the latest version of Prestashop with a new database. However, I need to transfer the product details, categories, pages, etc., from my existing site.

 

I have no idea what exactly needs to be transferred or how to do it. If you could help or suggest a solution for this, I would be truly grateful.

[Nisaweb]

I have created a new subdomain and installed the latest version of Prestashop with a new database. However, I need to transfer the product details, categories, pages, etc., from my existing site.

 

I have no idea what exactly needs to be transferred or how to do it. If you could help or suggest a solution for this, I would be truly grateful.

[musicmaster]

2 hours ago, Prestashop Addict said:

Hi, you have an Administrator profile? Is it an upgraded PS?

As Prestashop Addict said: make sure on the Employee page that you have full admin rights.

[Nisaweb]

Hello Musicmaster 

thank you for your response , i have rechecked many time i see that in db side so its seems that is apready defined in my case every tab menus page i recieved the same message Access is denied

[Prestashop Addict]

Il y a 6 heures, Nisaweb a dit :

Yes its a upgraded ps and my profile is super admin  =1

There is an issue with the rights from PS upgrade if you used 1-click upgrade or upgrade folder, especially from ps 1.6 migration. The tables ps_access and ps_authorization_role are not correct. One solution is to insert missing values from a fresh install. And for module access issue uninstall/intsall fix it.

[Nisaweb]

Dear Addict 

thank you for your response let me to explain,

we have upgraded before 1 year from 1.7x to 8.0.2 and its have worked properly so for 2 3 year we just put products inside when i logon before 2 months i saw that menus message show me the access is denied so till this period we cant add any modules any changes anymore just we worked with product pages 

so thanks again for your response 

kind regards

[Knowband Plugins]

In that debugging will be required. It might be due to an admin role issue, table missing data as mentioned above OR may be some hack activities OR due to some 3rd party module .

[Nisaweb]

Hello Knowband 

thank you for your suggestion, i have another idea but i need to guide how can i copy the themes pages products categories etc to the new subdomain which i have installed the leatest version of prestashop , which files folders should be copying to new subdomain maybe it is another solution in this case

[Knowband Plugins]

Theme can be downloaded from the themes folder (in zip format) and can be uploaded the new server.

To copy the data (i.e. Product/Categories/Order etc), you need to use module like MigrationPro. 

 

[Nisaweb]

Thank you for information another problem is that im not able to install kodule etc because i cannot open the menus in back office admin

in this case how can i install or used module manager  

[Knowband Plugins]

Check one more thing. 

Edit the file i.e. src/PrestaShopBundle/Security/Voter/PageVoter.php

Look for the same voteOnAttribute and try adding the 

return true; on the top of the function and check if are still getting the access denied error. 

 

[Nisaweb]

Thank you so much for your response 

i have make it but again i recieved the same message again , i want to thankful for your instructed 🙏

[Knowband Plugins]

This error message is something different. It's not the Prestashop default "access denied" message. Certainly some malicious code at your end.

 

 

[Nisaweb]

I want to thankful you very much knowband

another solution if anybody guide me the regarding to added peoducts , categories related everything with peoducts how can i moved to another fresh install in new subdomain with new prestashop fresh install

Wich db ahould be copied maybe this was right solution right way

[Nisaweb]

Dear All

please let me to inform you that i have solved the issue , the issue was regarding the php version model

i have change from FFPM aplication serverd by appache to nginx 

has been solved access is denied problem was solved

 

thank you for all of you members 

 

have a nice day

[Prestashop Addict]

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