sylwekb Posted February 12 Share Posted February 12 Hello So far, I have had the only such situation - a customer calls when she receives an order that she has paid for. However, there is no such order from her in the store - she is only registered as a customer and there is no trace of her basket order or the products she browsed. There is also no order confirmation email. Has anyone encountered a similar situation? Link to comment Share on other sites More sharing options...
Knowband Plugins Posted February 13 Share Posted February 13 Hi, Check for abandoned carts in Back Office > Orders > Shopping Carts and see if any match the customer's email. In phpMyAdmin, look for her details in the ps_orders table using her customer ID to verify if an order was recorded. Also, check the payment provider's dashboard for any successful, pending, or failed transactions linked to her email or payment ID. If an abandoned cart exists, it may indicate a checkout failure. If the payment was successful but no order exists, it could be a callback issue. If no payment record is found, confirm with the customer and the payment provider. Regards. Link to comment Share on other sites More sharing options...
sylwekb Posted February 13 Author Share Posted February 13 Thank you. The customer added the correct order this time. There is no trace of the previous order except the payment received. There was no abandoned cart either. I really don't know what could have happened, I also checked in phpmyadmin and there is no trace. This is the only case in so many years. Link to comment Share on other sites More sharing options...
musicmaster Posted February 13 Share Posted February 13 3 hours ago, sylwekb said: Thank you. The customer added the correct order this time. There is no trace of the previous order except the payment received. There was no abandoned cart either. I really don't know what could have happened, I also checked in phpmyadmin and there is no trace. This is the only case in so many years. I once had such an experience and it turned out to be a long forgotten old testshop somewhere on the internet. Link to comment Share on other sites More sharing options...
Divine Posted February 14 Share Posted February 14 Don't forget to edit your first post and to add [Solved] in the title Link to comment Share on other sites More sharing options...
sylwekb Posted February 14 Author Share Posted February 14 (edited) I checked and I don't have a test store that would allow client to place an order. I have absolutely no idea what caused this single problem. Edited February 14 by sylwekb (see edit history) Link to comment Share on other sites More sharing options...
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