Order wont place - stuck at 80% in the checkout for some customers

[bnadauld]

I've tried to recreate the issue with different browsers on mobile and desktop but my orders all go through, but I've had 2 customers experience the same issue, and I'm worried. www.pangasinanflowershop.com

I've cleared the cache and rewarmed it again. Running 8.1.7

Not sure how to check it or what to do next. Maybe someone has experienced similar?

Hope you can help

Edited January 28 by bnadauld (see edit history)

[Daresh]

This is not a standard PrestaShop checkout so it needs some debugging. Check out if there are any errors in the JavaScript console.

[bnadauld]

can you point me in the right direction?

 

[Daresh]

For everything to work correctly, there should be no red errors there, but there may be many reasons why they show up. If you have support for the checkout module, asking the author for help may be the most effective in your case.

[bnadauld]

Just now, Daresh said:

For everything to work correctly, there should be no red errors there, but there may be many reasons why they show up. If you have support for the checkout module, asking the author for help may be the most effective in your case.

ok thanks. I will

[Knowband Plugins]

Hi,

The checkout you are using seems to be our checkout module.

Kindly raise a ticket from the purchase platform.

Regards.

[bnadauld]

39 minutes ago, Knowband Plugins said:

Hi,

The checkout you are using seems to be our checkout module.

Kindly raise a ticket from the purchase platform.

Regards.

I did. Your team is looking at it now. Superfast. Thanks for your help.