Error 403 in contact form

[juanman]

Hi, I'm having problems with the contact form. When I click on Send, I get a 403 error. No matter if I write a message and add an email, the same error keeps appearing. Where could the error come from? Thanks!

 

Edited December 4, 2024 by juanman (see edit history)

[musicmaster]

It could try to include a non-existing image. The file (or one of the files) that is supposed to handle the sending could be ,issing.

[Benjamin01]

A 403 error on form submission usually means the server is denying access due to permission issues or security settings. Check the form’s endpoint URL, server permissions, and any firewalls or plugins that might block the request. Ensure the form is sending data correctly via POST with required headers.

If using cross-origin requests, verify CORS policies and ensure anti-spam tools like CAPTCHA or rate-limiting aren’t causing the issue. Temporarily disable or reconfigure these tools to test if they’re the source of the problem.

[ST-THEMES]

Hi,

Maybe there is the mod_securiy in your server, you can contact the hosting provider to check the error log from the plugin or add the URL to the wishlist.

Best regards.

[juanman]

Hi,

Thanks for your answers. I have tried disabling mod_security on my server but the error continues, at least for me because I have been able to receive messages from clients these days. It's strange, it seems to work but not for me from different browsers.

[sparkest]

The 403 Forbidden error typically indicates that the server is denying access to the requested resource, which in this case is your contact form submission. Check your server/hosting configuration to ensure the contact form script has the necessary permissions, inspect your contact form code for any issues, and consider testing the form submission with a different browser or device.

[musicmaster]

I often see this error when some file is missing and in reaction the software tries to load something like 403.shtml that isn't there either and is assumed to be on a problematic place.