Edit History

Hi,

After migrating from 1.6 to 8.1 the customers created in 1.6 are not able to reset their password. Anytime they click the 'forgot password' link, they receive the message 'link is expired, ask for a new one'.

Customers created in 8.1 do not have this issue.

An issue similar to this topic: https://www.google.com/url?sa=t&source=web&rct=j&opi=89978449&url=https://www.prestashop.com/forums/topic/1080626-the-password-change-request-expired-you-should-ask-for-a-new-one/&ved=2ahUKEwiXqZvN-OKHAxUe3wIHHa0DCXYQFnoECBoQAQ&usg=AOvVaw0LtEDpQx_3L3SaaKtr5tHm

But we did not use a special module back then.

I read about solutions to change the value in the customers table - reset_password_validity, so I did, but the problem persists.

I compared an old customer to a new customer, the reset_password token for a new one is just 'empty', for an old customer it says 'NULL'. I changed the value, but no luck.

We have plenty of customers from before the switch to 8.1, so I am really hoping someone knows how to fix this.

If you need more info, please let me know, I am happy to provide it.

I would be very happy

Thank you, Ellen