problem connecting to the box office and adding a brand or associated product to the product sheet.

[yaich]

Good evening, I migrated my Prestashop 8.0.4 e-commerce website to a new server, but since then I have several problems:

- impossible to connect to the box office without clearing the cache. (problem observed on 3 browsers and 3 different PCs).

- impossible to add a brand to the product sheet.

- impossible to associate a product in the product sheet.

- in the product sheet, the display of categories has changed, becoming a long list, it is impossible to choose several categories. (attached photo)

Thanks for your help.

[Prestashop Addict]

What is you PHP version?

[yaich]

8 minutes ago, Prestashop Addict said:

What is you PHP version?

7.2.34

[Prestashop Addict]

Try to test with 7.4 or 8.1 if you can. And clear cache browser.

[yaich]

On 4/27/2024 at 3:52 PM, Prestashop Addict said:

Try to test with 7.4 or 8.1 if you can. And clear cache browser.

Hi, even when I clear the cache the problem still exists.

I don't know how to test with 7.4 or 8.1.

if you have a guide to follow the steps I will be grateful.

Thanks.

[justmeagain]

How to verify your server meets PrestaShop’s requirements

You can use our system requirements tool to easily check if your environment fulfills PrestaShop’s requirements. Here’s how:

Download the latest version from GitHub.

https://github.com/PrestaShop/php-ps-info/releases

Extract the zip file.

Upload the phppsinfo.php file to your server and put it inside your current shop’s directory or the one where you intend to install it.

Open it up on your browser (http://your-domain.com/path-to-your-prestashop/phppsinfo.php).

Type in the login and password if prompted (use prestashop for both).

You’ll get a web page detailing requirements and recommendations, and how your server does compared to them:

 

 

Ask whoever hosts your site to update the php version for you if you cannot do it yourself