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Cannot see customer uploaded images in backoffice


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i have this weird issue, where i can't see images in the upload folder. even files that i upload manually via ftp are not accessible. all show a .404 error


I was able to solve this by removing this line from my root .htaccess

RewriteRule ^upload/.+$ %{ENV:REWRITEBASE}index.php [QSA,L]


is this something i should do, or is this a host related issue?

i've never had this problem before with any other website. Granted they were all in other servers/hosting company.

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