ManosKa Posted March 3 Share Posted March 3 I am using prestashop 1.7.8 and visitors cannot see the products an the categories that i have in my site. Does anyone can help me with this please? Link to comment Share on other sites More sharing options...
juanrojas Posted March 3 Share Posted March 3 Verify that within the category group you have the permission enabled Link to comment Share on other sites More sharing options...
ManosKa Posted March 3 Author Share Posted March 3 I have already do this but it doesn't work Link to comment Share on other sites More sharing options...
Paul C Posted March 3 Share Posted March 3 (edited) There are a few reasons why products and categories might not appear. - They aren't assigned to the shop you're viewing (most likely just if using multishop but could also happen with an improper import which has set the shop_id wrong) - Categories aren't assigned to the customer group(s) - Category is set with "displayed" off in back office - Category or category tree isn't parented to "Home" - The category tree is corrupted (adding a new category can sometimes fix this as it forces it to recalculate the required fields) Out of interest did you upgrade to 1.7.8 from an earlier version or has this just suddenly happened? EDIT: Also worth just clearing the cache? Edited March 3 by Paul C Additional thought (see edit history) 1 Link to comment Share on other sites More sharing options...
ManosKa Posted March 9 Author Share Posted March 9 On 3/3/2024 at 8:19 PM, Paul C said: There are a few reasons why products and categories might not appear. - They aren't assigned to the shop you're viewing (most likely just if using multishop but could also happen with an improper import which has set the shop_id wrong) - Categories aren't assigned to the customer group(s) - Category is set with "displayed" off in back office - Category or category tree isn't parented to "Home" - The category tree is corrupted (adding a new category can sometimes fix this as it forces it to recalculate the required fields) Out of interest did you upgrade to 1.7.8 from an earlier version or has this just suddenly happened? EDIT: Also worth just clearing the cache? Hello All these are cheked and it's all ok but it doesn't works. I have installed this version 1.7.8 not by an upgrade from a previous version Link to comment Share on other sites More sharing options...
Paul C Posted March 21 Share Posted March 21 (edited) On 3/9/2024 at 10:14 AM, ManosKa said: Hello All these are cheked and it's all ok but it doesn't works. I have installed this version 1.7.8 not by an upgrade from a previous version Are you using the default "Classic" theme? If you're using a custom theme, then it might be worth checking if they display ok if you switch to the classic theme. Also disable any third-party modules, especially ones that relate to product listing. Edited March 21 by Paul C Added disable third-party module (see edit history) Link to comment Share on other sites More sharing options...
ZHSoft Posted March 21 Share Posted March 21 Please send the website backend address, administrator test account, and administrator test password together, and I will help you sort it out. Link to comment Share on other sites More sharing options...
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