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admin-customers sql query timeout


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When trying to load customers infos under admin-customers-customers file or under orders-customers-customers info, an sql request causes the entire site  (front end and admin) where we get a 503 error. I believe it to be an sql query from a module but I have no clue where to find an sql error log...

Debug mode causes a 500 internal error ONLY on the admin side with a symphony error on the server error log. Front OK.
Debug mode off- 503 error on both admin and front after a very long page load like 2-3 minutes.

Host provider says caused by sql query but I do not know where to look for the error. 
Wasn't there a tool in chrome or firefox that could track query time?

Any suggestions?

Edited by PatRene (see edit history)
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