No shops are associated with this account. {Solved}

[Voltass]

Hello,

Why i cant see shop to link with prestashop?

Edited February 15, 2024 by Voltass
Solved (see edit history)

[BorjaJA]

I have exactly the same error, prestashop is not helping me....

Anyone knows how to fix it?

 

It happens after the update to prestashop 8.1.6

[SiamaK]

i Have Same error , Who knows how to solve it ?

[alexhales555]

Same issue here if you got the solution please share with me too 

Thank you In Advance

[stefanosinolli]

Hi,

Someone has a solution for that? 

 

Thanks

[A Bit of Home]

This issue is flagga as solved? How? I have the same issue.

[Nickz]

1 hour ago, A Bit of Home said:

This issue is flagga as solved? How? I have the same issue.

same issue on what PS version?
Did you have a working login before?

[A Bit of Home]

1 hour ago, Nickz said:

same issue on what PS version?
Did you have a working login before?

We are running PS 8.1.7

We developed our new store on PS 8.1.7. We were replacing PS 1.6 shop. We set up the new store on a subdomain. We installed Prestashop Connect, PS Marketplace and PS Checkout on new store. Testing was looking good.

Moved to production and that is when problems started. We disassociated the test connection using the subdomain but are not able to connect to the proper domain. Instructions online are not very clear. I have check the ps_configuration database to make sure all references to the subdomain are gone but still not working.

Changing the domain created the issue but I cannot find a way to fix it.

[Nickz]

38 minutes ago, A Bit of Home said:

Changing the domain created the issue but I cannot find a way to fix it.

try a ticket, X-Corp to get attention.

If the issue is handled by a module there are 2 module folders, one in the root area another on the theme area.

 

Edited September 17, 2024 by Nickz (see edit history)

[A Bit of Home]

34 minutes ago, Nickz said:

try a ticket, X-Corp to get attention.

If the issue is handled by a module there are 2 module folders, one in the root area another on the theme area.

 

What is X-Corp? I open a ticket with Prestashop but there was no response.

Have no idea what module would cause this.

 

[Nickz]

5 hours ago, A Bit of Home said:

What is X-Corp?

before it was known as twitter.
Patience with big corps, Prestashop is now a part of the MBE family.

[A Bit of Home]

Prestashop support fixed the problem! Apparently when we changed from the subdomain where we developed the new store, something got 'stuck' and our new store was still sort of connected to the subdomain. Don't ask me what they did exactly but they fixed the problem.

There is hope!