alector Posted January 31 Share Posted January 31 I normally follow the process of creating a product pack and after I save the new item then it automatically saves it as a simple product losing all the item selections I have made. I have the prestashop version 1.7.8.10 and i use the theme "megashop (templatin) version 2.3.0". Can anyone help me find a solution to this problem ? Link to comment Share on other sites More sharing options...
Prestashop Addict Posted January 31 Share Posted January 31 Hi, do you have specifics modules than ca be based on pack product? If so ttry to deactivate them and try again. Link to comment Share on other sites More sharing options...
alector Posted January 31 Author Share Posted January 31 5 minutes ago, Prestashop Addict said: Hi, do you have specifics modules than ca be based on pack product? If so ttry to deactivate them and try again. Thank you for your reply!! I don't have any other add-on installed related to the product packs creation Link to comment Share on other sites More sharing options...
juanrojas Posted January 31 Share Posted January 31 Hello, I don't know if this has anything to do with it, but can you discard it by placing another theme? I say this because I don't see that your theme is compatible with 1.7 Link to comment Share on other sites More sharing options...
alector Posted January 31 Author Share Posted January 31 15 minutes ago, juanrojas said: Hello, I don't know if this has anything to do with it, but can you discard it by placing another theme? I say this because I don't see that your theme is compatible with 1.7 Thank you for your answer !! The theme is compatible with prestashop version 1.7 Link to comment Share on other sites More sharing options...
juanrojas Posted January 31 Share Posted January 31 can you share the theme link? I have looked for it and it says no Link to comment Share on other sites More sharing options...
alector Posted January 31 Author Share Posted January 31 21 minutes ago, juanrojas said: can you share the theme link? I have looked for it and it says no Looking through themeforest from which I had purchased the theme, it only shows me the latest version. Can you possibly tell me how I can see the compatibility of the 2.3.0 version of megashop that I am using ? The theme is here https://themeforest.net/item/megashop-prestashop-theme/4331276 Thank you very much for your time!!! Link to comment Share on other sites More sharing options...
juanrojas Posted January 31 Share Posted January 31 Well that is a topic that you should ask them, for my part I am just saying that it would be interesting if you tried what I have told you. Link to comment Share on other sites More sharing options...
alector Posted January 31 Author Share Posted January 31 14 minutes ago, juanrojas said: Well that is a topic that you should ask them, for my part I am just saying that it would be interesting if you tried what I have told you. I'll try it... Thank you very much !! Link to comment Share on other sites More sharing options...
alector Posted January 31 Author Share Posted January 31 42 minutes ago, alector said: I'll try it... Thank you very much !! 56 minutes ago, juanrojas said: Well that is a topic that you should ask them, for my part I am just saying that it would be interesting if you tried what I have told you. This problem also appears in the admin panel. The change from product pack to simple product after saving. Can the theme affect the products in the administration Link to comment Share on other sites More sharing options...
Prestashop Addict Posted January 31 Share Posted January 31 il y a 2 minutes, alector a dit : This problem also appears in the admin panel. The change from product pack to simple product after saving. Can the theme affect the products in the administration Can you activate debug mode to see if there are warnings that can explain. Link to comment Share on other sites More sharing options...
alector Posted January 31 Author Share Posted January 31 3 minutes ago, Prestashop Addict said: Can you activate debug mode to see if there are warnings that can explain. I'll try it... Thank you very much for the advice Link to comment Share on other sites More sharing options...
Prestashop Addict Posted January 31 Share Posted January 31 Can you also check your browser javascript console, as the save product process is in ajax, you can see errors in Network.XHR tab. Link to comment Share on other sites More sharing options...
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