Delivery slip pdf Total Amount of order not shown

[naoufelby]

hi, 

After updating the Prestashop version from 1.7.6.2 to 1.7.8.11 we noticed the absence of the total amount of the order.

After updating the Prestashop version from 1.7.6.2 to 1.7.8.11 we noticed the absence of the total amount of the order.
The cache is cleared and debug mode does not display anything as a bug knowing that the amount is displayed in the BO.

Thank...

Edited January 30 by naoufelby (see edit history)

[SeifF]

If the total amount of the order is missing on the front end after updating PrestaShop, there are several steps you can take to troubleshoot and resolve the issue:

Theme Compatibility:

Ensure that your theme is compatible with PrestaShop 1.7.8.11. Sometimes, updates to PrestaShop may require corresponding updates to your theme.

Override Files:

If you have overridden any core files in your theme or modules, check if they need updates for compatibility with the new PrestaShop version.

Check Template Files:

Examine the template files responsible for displaying order information in the front end. Make sure that the necessary variables and functions are present to display the total amount.

JavaScript and CSS Issues:

Inspect the browser console for any JavaScript errors that might be preventing the total amount from being displayed. Also, check for CSS issues that could be affecting the layout.

Smarty Cache:

Clear the Smarty cache by manually deleting the contents of the var/cache/smarty/cache directory.

Third-Party Modules and Plugins:

Disable third-party modules one by one to see if any of them are causing the issue. Some modules may need updates for compatibility with the new PrestaShop version.

Debug Mode and Error Logging:

Enable PrestaShop debug mode by editing your config/defines.inc.php file and setting _PS_MODE_DEV_ to true. Check for any error messages or warnings that might provide insights into the issue.

Database Check:

Verify that your database schema is up-to-date. Sometimes, updates may require changes to the database structure.

Theme Customizations:

If you have made customizations to your theme or templates, review them to ensure they are compatible with the new PrestaShop version.

Reinstall Core Files:

Reinstall the PrestaShop core files by downloading the latest version from the official PrestaShop website and replacing the existing files on your server.

Community and Support Forums:

Check the PrestaShop community forums or support channels for any reported issues or solutions related to the missing total amount in orders for the specific version you are using.

If, after trying these steps, the issue persists, you may need to seek assistance from PrestaShop support.

I wish you a good day