Missing icons on email

[mpcferreira]

Hello to all, 

Where can i change the url of the icons? On the email sent by the store the icons URL is wrong and because of that dont show.

[AddWeb Solution]

Hi,

In Prestashop, the URLs for icons in emails are usually generated dynamically based on the configuration settings and your shop's domain. If the icons in your email templates are displaying the wrong URLs, you may need to check and update Base URL Configurations : Make sure that the "Base URI" and "Base URL" settings are correctly configured with the appropriate domain.

Thanks!

[Knowband Plugins]

Hi mpcferreira, 

In PrestaShop, email templates are usually stored in the mails directory within the themes. Select the template you want to modify.
Check for the link or tag i.e
The URLs may look like <img src=""> or <a href="">.

Correct the URLs to the proper paths or absolute URLs with src or href attributes. If the changes will not be reflected, try clearing the cache.