i have this problem

[morad kablaoui]

i have this problem guys i cant open my dashbord 

[PrestaServicePro]

Hello,
Could you please provide some more information so we can better understand what might be causing the issue?
Did you recently install any new modules or upgrade existing ones?

Troubleshooting Steps:
Clear Cache: Please try clearing your shop's cache first, as outdated cached data can sometimes cause conflicts.

Access FTP navigate to the /var/cache/ directory and you'll find the prod, and dev cache directories.
Select all the files and folders within those cache directories right-click and choose "Delete".

Debug Mode: If clearing the cache doesn't help, please activate debug mode to get more detailed error messages.

Here's how to activate debug mode over FTP:

Locate the config/defines.inc.php file within your PrestaShop installation directory.
Open the defines.inc.php file in a text editor.
Find the line that says:
define('_PS_MODE_DEV_', false);
Change false to true:
define('_PS_MODE_DEV_', true);
Save the changes to the file.

Clear your browser cache and refresh the page where you're experiencing the issue.
If debug mode is activated successfully, you should see additional error messages or warnings that can help with troubleshooting.

Key Reminders:
Remember to disable debug mode after you've resolved the issue, as leaving it on can expose sensitive information about your store.
Good day

[mpcferreira]

I can help you with that but you need to give me access to your database.