[Solved] Wrong IMAP settings crash Customer Service tab

[Formyx]

Hi,

I was testing the Customer Service and I was trying to enter the correct IMAP settings for forwarding customer messages to the mail server. Apparently I must have input something wrong because now when I log into the Back Office and click on the Customer Service tab, I get a white page with the message:
 

504 Gateway Timeout

The gateway did not receive a timely response from the upstream server or application.

 

Everything else works, except for this.
Does any one have a clue as to how to fix this?


Thank you in advance!

 

UPDATE: Webhotel support solved the issue by setting the PS_SAV_IMAP_OPT_SSL to 1.

 

Edited June 14, 2023 by Formyx
update (see edit history)