Sumup module. Payment ok but no order confirmed

[nickblues67]

Hi, I have a problem with the Sumup module. I receive payment from the customer but sometimes in prestashop back office the order is still not confirmed and the customer's shopping cart is still full. 

Prestashop 1.6.1.12

Sumup module V 2.1.2

Can you help me? 

Thank you 

[unikum]

Same Problem on  1.7.8.8

However, this is not the case with all cards. With my Mastercard credit card, which I still have to confirm via the mobile app, it works without any problems, with the Visa debit card the order hangs, it is not directed to the confirmation page, but the amount is debited. This means that the customers want to complete the order 2 or 3 times and each time a payment is triggered !!