Florin Cerchez Posted March 19, 2023 Share Posted March 19, 2023 The 'View Invoice" button and "View Delivery Slip" button is missing from the Orders tab, as shown in the attached picture, for the "Payment Accepted" status. How can we make them shown, as they are for the rest of the statuses, please? In the Order Settings/ Statuses, the options are already checked, as shown in the picture. Link to comment Share on other sites More sharing options...
juanrojas Posted March 20, 2023 Share Posted March 20, 2023 hello, how strange, PS version? PHP version? When you enter the order, you don't see the invoice either? Did you inspect that area of the buttons to see if it shows anything? Link to comment Share on other sites More sharing options...
Florin Cerchez Posted March 20, 2023 Author Share Posted March 20, 2023 PS version is 1.7.7.2. I don't know which version of PHP we are using. I'm not at work at the moment and I don't have access to Cpanel, but I can come back tomorrow with the information. I received a new order today. The customer paid online, but the invoice with the products is not visible. As you can see in the picture, the invoice is not visible. The only way to see what the customer ordered is to check in the shopping cart. Link to comment Share on other sites More sharing options...
Florin Cerchez Posted March 20, 2023 Author Share Posted March 20, 2023 We want to add that if we change the order status from "Payment Accepted" to 'Delivered", the missing buttons appear. This behavior happens only for payments made via cards, the rest are fine Question: The buttons are missing because no invoices are being generated yet? (payment being made via card, needs a response from the bank or something?) or because the template for the 'Payment Accepted" needs to be edited manually, in order to toggle the buttons? We are not sure how things work. Link to comment Share on other sites More sharing options...
ps8modules.com Posted March 21, 2023 Share Posted March 21, 2023 Hi, does this only happen when paying by card? Have you tried whether it also happens when paying to a bank account? Then it looks like some error in the Credit card payment module. Link to comment Share on other sites More sharing options...
Florin Cerchez Posted March 21, 2023 Author Share Posted March 21, 2023 I'm back with information about PHP. the website version is 7.3. Yes, there are several orders that have been paid for which this appears. Only for orders where the customer has requested cash on delivery payment, only there does the invoice appear. It does not appear for those already paid. I don't know how the customers paid, if it was by card or bank transfer. Link to comment Share on other sites More sharing options...
ps8modules.com Posted March 21, 2023 Share Posted March 21, 2023 31 minutes ago, Florin Cerchez said: I don't know how the customers paid, if it was by card or bank transfer. Here you can enter the name of the payment method and you will see. Believe that there is a problem in the payment module for the Credit Card. Ask some developer to fix it, it's a matter of a few minutes. Link to comment Share on other sites More sharing options...
Florin Cerchez Posted March 21, 2023 Author Share Posted March 21, 2023 yes, there is a problem with card payment. those from IT who took care of the site do not know how to solve the problem. for this reason I addressed myself here. Link to comment Share on other sites More sharing options...
Florin Cerchez Posted March 26, 2023 Author Share Posted March 26, 2023 Does anyone know how to solve my problem? Link to comment Share on other sites More sharing options...
TiaNex Shopping Posted March 29, 2023 Share Posted March 29, 2023 it seems the order status is "payment received" , it will will show when you process it, Link to comment Share on other sites More sharing options...
AcidLava Posted July 31, 2023 Share Posted July 31, 2023 Hello, I have the same issues with various paiement modules for invoices only. Did you fix it or anyone have an idea ? Thanks. Link to comment Share on other sites More sharing options...
Florin Cerchez Posted August 1, 2023 Author Share Posted August 1, 2023 Hello, No, it didn't help me. I still have this problem and I haven't found someone reliable to solve it. Link to comment Share on other sites More sharing options...
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