SRQMALL Posted March 8, 2023 Share Posted March 8, 2023 I am trying to add a link to an order message so I can can send emails to customers that have a direct link to google (add review). I insert html tags in the editing field but it give me an error. How can I insert a hyperlink into a custom order message? Link to comment Share on other sites More sharing options...
SRQMALL Posted March 10, 2023 Author Share Posted March 10, 2023 It seems like something people would want to do, but nobody has done it.? Link to comment Share on other sites More sharing options...
SRQMALL Posted March 10, 2023 Author Share Posted March 10, 2023 Doesn't anyone know where the templates are for custom order messages? I've searched all through the files but can't seem to find anything. Does anyone know where I can edit this file???? Link to comment Share on other sites More sharing options...
endriu107 Posted March 10, 2023 Share Posted March 10, 2023 Check in mails catalog on server. Link to comment Share on other sites More sharing options...
SRQMALL Posted March 10, 2023 Author Share Posted March 10, 2023 Do you mean the mail directory in the root? I've checked all through there but I can't even find the customer service emails that I created. I thought if I could find the template for that specific custom email I could edit it. But I've spent hours searching for that and I can't find it. ??? It would be much easier to just be able to insert a link into the email itself through the backend by editing the order message itself, but it doesn't let me insert a url that works. I've tried adding html code for a link but it returns an error. Are there special characters I have to add to make the url work? Isn't there an easy way to insert a link into these custom emails directly through the backend? I don't understand why it is so difficult to 1. insert a link into the email and 2. to even find the files for the custom emails. It's pretty easy to find them for the prestashop default emails, but even then it is so convoluted and overly redundant that there seems to be many files just for the PS emails. Good luck trying to remove 'powered by prestashop' from your email footers, haven't been able to find a solution for that which works either. I still can't find my custom order emails. This is so frustrating. Link to comment Share on other sites More sharing options...
endriu107 Posted March 10, 2023 Share Posted March 10, 2023 I think it should be files order_merchant_comment tpl and txt. Link to comment Share on other sites More sharing options...
SRQMALL Posted March 10, 2023 Author Share Posted March 10, 2023 (edited) 18 minutes ago, endriu107 said: I think it should be files order_merchant_comment tpl and txt. Nope, nothing there. The fact that I edited that particular email in the backend recently should show a recent date on the file itself in file manager. No files there have been recently changed. I've spent hours searching for a solution to this, you'd think it would be fairly simple. isn't there a way to directly insert a link into customer service emails from the backend? I'm only searching for the actual file to edit because it won't let me insert a link. You'd think a lot of people would have wanted to do that at this point. I'm using PS 1.7.8.8 if that makes any difference. Edited March 10, 2023 by SRQMALL (see edit history) Link to comment Share on other sites More sharing options...
SRQMALL Posted March 10, 2023 Author Share Posted March 10, 2023 Could it perhaps be in the mysql database instead of any Prestashop files? Has anyone tried this before? Link to comment Share on other sites More sharing options...
SRQMALL Posted March 10, 2023 Author Share Posted March 10, 2023 For future reference, those emails ARE in the DB not a part of the PS files. Thanks for the insight on your expertise!!! Link to comment Share on other sites More sharing options...
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