Hipay, getting salesmoney remained impossible for over two years now!

[Kashi]

While still on Prestashop 1.6 there was a free payment module for HiPay, which we began to use.

After a while Hipay started to 'grumble'. It started with some incoming complaints about missing words on our website or something like that. So we made the requested changes. But helas, we could not even transfer anymore money to our linked bankaccount, we could not even see the balance of the account anymore. Then the UBO (ultimate beneficial owners) hustle came up. We  uploaded all the official identification-documentation one could possibly ask for. But still no access to our account,

not even after all the documents were 'validated' by Hipay.

Needless to say we contacted Hipay countless times, but to no avail.

So I would like to issue a stark warning against choosing Hipay for your webshop payments.

It is horrible.