Oops ... it looks like an unexpected error has occurred

[mati7716]

I connected prestashop to a new database imported from another server.

Virtually everything works, the problem is logging into the administrators panel.

After logging into the back office, the following error pops up:

 

 

Oops ... it looks like an unexpected error has occurred

Module version expected : 5.0

[PrestaShop\PsAccountsInstaller\Installer\Exception\ModuleVersionException 0]

 

[Knowband Plugins]

Kindly enable the debug mode for more details.

FYI, to enable error debugging you can follow the steps below.

- open file: config/defines.inc.php (using FTP or hosting control panel)

- change false-->true:

define('_PS_MODE_DEV_', false);


define('_PS_MODE_DEV_', true);

After that if there is any error message showing on the page for that please let us know also you can check the error log directory and share the same for the error details.

[mati7716]

I noticed that there is a problem with accounts with administrator settings

[mati7716]

The problem is resolved.

The reason for the error was the module "ps_metrics".

Before connecting to a new base, turn off the above module.