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order_customer_comment Problem, wrong person receives mails


malamapama

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Hello, 

 

thank you for taking your time and reading my problem. I have a Prestashop Webshop that is having some trouble since april. Indeed, the messages sent on the order detail page, are sent to the wrong email adress and it seems difficult for me to find how to change the recipient. We are working in a multishop universe, and one of our partners is receiving our mails...

 

This only occurs with this Message Model : 

order_customer_comment

 

Could someone please tell me where to change this please?

Kind regards, 

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34 minutes ago, endriu107 said:

Check in ps_emailalerts module configuration in every shop context.

Hello, Unfortunately we can not find a place to change any Email adress in this module...
 

Do you have an idea how we could change this?

 

Maybe you have 5 minutes and we could arrange a teams call?

 

Kind regards..  

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