Stock doesn't update

[Alondra Sanchez]

Hi, I have a problem whit my stock

The problem is that I update my stock whit 48 pieces and someone bought 5 pieces and then in another order 1 piece 

If I see the stock it says 47 pieces, It only took an order. I am using RockPOS. In stock management appear that I sold 5 and 1 pieces 

Do you know why this is happening?

Prestahop Version: 1.7.3.1

Php version: 7.1.33

 

Edited May 24, 2022 by Alondra Sanchez (see edit history)

[Alondra Sanchez]

3 minutes ago, ndiaga said:

Hi,

I   think   you  better  ask   the   RockPOS    module   developer.

Hi I did it but they didnt answer me

[Prestachamps]

Hi, 

In case of any ERP the stock movement is directly connected to a certain Order status which validates the order. I'm not certain however - are you sure that the order where 5 products have been bought is a valid order from the ERP perspective ? 

Prestashop has a similar built in logic based on order is considered valid. 

Kind Regards, 

LEo

[Alondra Sanchez]

16 minutes ago, Prestachamps said:

Hi, 

In case of any ERP the stock movement is directly connected to a certain Order status which validates the order. I'm not certain however - are you sure that the order where 5 products have been bought is a valid order from the ERP perspective ? 

Prestashop has a similar built in logic based on order is considered valid. 

Kind Regards, 

LEo

Hi,

I was searching it in the RockPOS and the order of 5 products aren't there, but in the management stock it appear the sell and in the orders too.

But I have another order that is one product and the order is in the RockPOS and in the order section but not in management stock.

These two orders are from the same product.