rafaelvines Posted February 22, 2022 Share Posted February 22, 2022 Hi, how are you? Once the customer order , he doesn´t receive the email confirmation. Also when I change the status of the order (payment accepted, shipped) it doesn´t send the automatic emails. I don´t see where the problem comes. Anyone can help me please? Many thanks! Link to comment Share on other sites More sharing options...
ComGrafPL Posted February 23, 2022 Share Posted February 23, 2022 PS version? Php version? Check and test IMAP and STMP settings. Link to comment Share on other sites More sharing options...
rafaelvines Posted February 23, 2022 Author Share Posted February 23, 2022 HI, Prestashop 1.6.1.20 PHP version: 7.1 Link to comment Share on other sites More sharing options...
Ress Posted March 5, 2022 Share Posted March 5, 2022 Rather use the option to enter your own parameters for smtp from an email address. Link to comment Share on other sites More sharing options...
Luis C Posted March 21, 2022 Share Posted March 21, 2022 On 2/23/2022 at 1:08 PM, rafaelvines said: HI, Prestashop 1.6.1.20 PHP version: 7.1 Hi, if you receive the test email when you press the corresponding button, PHP mail() is working fine. Please check one thing for me. If you enable DEBUG MODE in -> Adavanced parameters -> performance, can you tell me if you still receive the same error, or a blank page with the message "Error: invalid e-mail template" instead? Link to comment Share on other sites More sharing options...
rafaelvines Posted March 28, 2022 Author Share Posted March 28, 2022 On 3/21/2022 at 4:46 PM, Luis C said: Hi, if you receive the test email when you press the corresponding button, PHP mail() is working fine. Please check one thing for me. If you enable DEBUG MODE in -> Adavanced parameters -> performance, can you tell me if you still receive the same error, or a blank page with the message "Error: invalid e-mail template" instead? Hi Luis, how are you? Thanks for your reply. The email test its not working as you can see attached. In DEBUG section I have "Disable non PrestaShop modules" - DISABLE and "Disable all overrides" enable. Thanks Link to comment Share on other sites More sharing options...
ComGrafPL Posted March 28, 2022 Share Posted March 28, 2022 6 minutes ago, rafaelvines said: Hi Luis, how are you? Thanks for your reply. The email test its not working as you can see attached. In DEBUG section I have "Disable non PrestaShop modules" - DISABLE and "Disable all overrides" enable. Thanks It is best to "Set my own SMTP" parameters. Link to comment Share on other sites More sharing options...
rafaelvines Posted March 28, 2022 Author Share Posted March 28, 2022 2 minutes ago, ComGrafPL said: It is best to "Set my own SMTP" parameters. Thanks. I changed and the email test is sent. But when I change the order status still apear the error (email not sent to customer) Link to comment Share on other sites More sharing options...
ComGrafPL Posted March 28, 2022 Share Posted March 28, 2022 2 minutes ago, rafaelvines said: Thanks. I changed and the email test is sent. But when I change the order status still apear the error (email not sent to customer) Set also in Customer Service -> Customer Service tab at the bottom ( left panel ) Link to comment Share on other sites More sharing options...
rafaelvines Posted March 28, 2022 Author Share Posted March 28, 2022 5 minutes ago, ComGrafPL said: Set also in Customer Service -> Customer Service tab at the bottom ( left panel ) here? what shoud I insert? Link to comment Share on other sites More sharing options...
ComGrafPL Posted March 28, 2022 Share Posted March 28, 2022 (edited) This is your hosting? If yes, check the settings. https://kb.dominios.pt/article/configuracao-do-servico-de-e-mail-security/ Or check on the host panel, somewhere. Edited March 28, 2022 by ComGrafPL (see edit history) Link to comment Share on other sites More sharing options...
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