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problem ordering - order splits in two


Prestashop beginner

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Deal all,

Sometimes when customers place an order, the order splits in two.

So I receive an email of the customer, that they paid the complete bill, but receive a confirmation of half of it.

When I check at my dashboard of the website, 1 order said paid and the other said waithing for payment, while all is paid.

Does anyone know hoe to solve this?

Thank you!

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