Submit order problem

[JBarros]

Hi,

I have update my shop to version 1.7.8.0 and I cannot submit  orders when click in order button

someone can help

best regards

Jorge

[alexbaysu]

Hello,

That could be a JS problem. Try to change themes/core.js file with 1.7.7.7 core.js file.

 

Best Regards,

[JBarros]

Thanks , i havê change the file and works fine

17 minutos atrás, alexbaysu disse:

Hello,

That could be a JS problem. Try to change themes/core.js file with 1.7.7.7 core.js file.

 

Best Regards,

Thanks , i havê change the file and works good

[madpugger]

I have this same issue, please help!

No payment types work. The "Place Order" button is not clickable.

 

Thanks

[JBarros]

6 minutos atrás, madpugger disse:

I have this same issue, please help!

No payment types work. The "Place Order" button is not clickable.

 

Thanks

Try to change themes/core.js file with 1.7.7.7 core.js file.

[madpugger]

10 minutes ago, JBarros said:

Try to change themes/core.js file with 1.7.7.7 core.js file.

I did this (with 1.7.7.8 file) and it didn't work.

 

Tried again but this time also cleared cache in Advanced/Performance of BO. and it appears to work (sort of) now. It's changed the colours of buttons and the checkboxes don't look right but at least orders can be placed!

 

Thanks, hopefully a proper fix soon.

[alexbaysu]

48 minutes ago, madpugger said:

I did this (with 1.7.7.8 file) and it didn't work.

 

Tried again but this time also cleared cache in Advanced/Performance of BO. and it appears to work (sort of) now. It's changed the colours of buttons and the checkboxes don't look right but at least orders can be placed!

 

Thanks, hopefully a proper fix soon.

Try to open console on checkout page and check the JS error with CTRL+SHIFT+J .

[madpugger]

On 10/15/2021 at 3:53 PM, alexbaysu said:

Try to open console on checkout page and check the JS error with CTRL+SHIFT+J .

Sorry for the delay.

In the end, I figure that the error occurs when you update via one click with "Update Theme Files" set to off. (which I personally do as I've modified the classic theme).

So I have installed a fresh copy of 1.7.8.0 on a test server, then copied the Theme directory to the live site, and then re-made my modifications and all seems to be much smoother now.

It's a shame OneClick installer doesn't warn that Themes are not compatible for certain updates!

[madpugger]

On 10/15/2021 at 3:53 PM, alexbaysu said:

Try to open console on checkout page and check the JS error with CTRL+SHIFT+J .

Actually, having just checked my front end again, I still have the issue of sorts...

I have the greyed out Place Order button, but it is clickable and does process an order - however a customer would probably not click it.

I am using PS Checkout and get the following error with CARD payment selected.

Uncaught TypeError: Cannot read properties of undefined (reading 'cart')
    at Object.<anonymous> (bottom-cae920102.js:2)
    at Object.i.emit (bottom-cae920102.js:2)
    at HTMLDocument.<anonymous> (bottom-cae920102.js:48)
    at l (bottom-cae920102.js:2)
    at d (bottom-cae920102.js:2)

There is also a warning:

jQuery.Deferred exception: Cannot read properties of undefined (reading 'cart') TypeError: Cannot read properties of undefined (reading 'cart')
    at Object.<anonymous> (https://www.mydomain.com/themes/classic/assets/cache/bottom-cae920102.js:2:1178)
    at Object.i.emit (https://www.mydomain.com/themes/classic/assets/cache/bottom-cae920102.js:2:201636)
    at HTMLDocument.<anonymous> (https://www.mydomain.com/themes/classic/assets/cache/bottom-cae920102.js:48:975)
    at l (https://www.mydomain.com/themes/classic/assets/cache/bottom-cae920102.js:2:76812)
    at d (https://www.mydomain.com/themes/classic/assets/cache/bottom-cae920102.js:2:77111) undefined

Thanks