Help Required To Restore A Site

[Paul Miller]

My site (www.addictiveclothes.com) went down (HTTP ERROR 500) many months ago. I'd like to get it running again. It must be a simple problem, but I've no idea where/how to start. What's the best way to get (paid for) technical support, please?

[razaro]

Hi Paul

Welcome to the forum. Sorry to hear your site went down and not active for months. There could be few issues but for start you can enable debug mode

One of cause could be that your hosting changed PHP version and depending on your PrestaShop version it may be not supported.

 

If you need paid technical support check official PrestaShop agencies https://www.prestashop.com/en/experts or post a job offer in separate part of forum https://www.prestashop.com/forums/forum/235-job-offers/ .

 

Note that forum main purpose is to help in these cases so depending on error you get after debug mode members could help you out and solve issue.

[Paul Miller]

Thank you for your help. I have switched on debugging. Now the page displays:

 

Deprecated: Function get_magic_quotes_gpc() is deprecated in /home/domains/vol1/476/3196476/user/htdocs/config/defines.inc.php on line 143

Fatal error: Uncaught Error: [] operator not supported for strings in /home/domains/vol1/476/3196476/user/htdocs/classes/db/DbQuery.php:97 Stack trace: #0 /home/domains/vol1/476/3196476/user/htdocs/Adapter/Adapter_EntityMapper.php(45): DbQueryCore->from('shop', 'a') #1 /home/domains/vol1/476/3196476/user/htdocs/classes/ObjectModel.php(233): Adapter_EntityMapper->load('1', NULL, Object(Shop), Array, NULL, true) #2 /home/domains/vol1/476/3196476/user/htdocs/classes/shop/Shop.php(131): ObjectModelCore->__construct('1', NULL, NULL) #3 /home/domains/vol1/476/3196476/user/htdocs/classes/shop/Shop.php(400): ShopCore->__construct('1') #4 /home/domains/vol1/476/3196476/user/htdocs/config/config.inc.php(114): ShopCore::initialize() #5 /home/domains/vol1/476/3196476/user/htdocs/index.php(27): require('/home/domains/v...') #6 {main} thrown in /home/domains/vol1/476/3196476/user/htdocs/classes/db/DbQuery.php on line 97

[razaro]

Yes seams it is PHP version. 

So what is your PHP version and what is your PrestaShop version ?

Check this graph https://devdocs.prestashop.com/1.7/basics/installation/system-requirements/#php-requirements and see if there is an issue.

[Paul Miller]

The PHP version is 7.3 (although host recommends 7.4) and the PrestaShop version is 1.6.

From the graph, I can see that if I upgrade PHP to 7.4 I will require PrestaShop 1.7.8.

How can I upgrade PrestaShop without losing my database and other settings, please?

Thank you.