No access to some categories in frontoffice

[CMeier Software]

Hello,

I got the message "You do not have access to this category." on some of my categories in the front office, NOT on all categories.

The group access is in ALL categories the same.

 

The debug mode and log give me no real information about that. I checked the "friendly URL"-settings and the URL-rewrite-mod, that's all okay.

I am using Prestashop 1.7.7.5 and PHP 7.3.

I don't know what to do. Thanks for help and tips.

[Danny]

First: Edit the categories you cannot access and make sure "Default" is ticked under "Groups access".

Second: Check if some categories are disable.

Third: Clear PS cache, browser cache and browser cookies

See if something change...

Danny

 

[CMeier Software]

18 hours ago, Danny said:

First: Edit the categories you cannot access and make sure "Default" is ticked under "Groups access".

Second: Check if some categories are disable.

Third: Clear PS cache, browser cache and browser cookies

See if something change...

Danny

 

Hi Danny,

1. There is no "default" under "group access". See my first post, all three default groups are allowed to access the category.
2. Categories are displayed. There is no enable setting, only display.
3. Cache is cleared

Nothing changed.

 

OMG... My costumer installed a module for group restrictions by himself and do not notify me... There was a misconfiguration of that module.... Thanks for helping!!!!

[Danny]

3 hours ago, CMeier Software said:

Hi Danny,

1. There is no "default" under "group access". See my first post, all three default groups are allowed to access the category.
2. Categories are displayed. There is no enable setting, only display.
3. Cache is cleared

Nothing changed.

 

OMG... My costumer installed a module for group restrictions by himself and do not notify me... There was a misconfiguration of that module.... Thanks for helping!!!!

You're welcome. Good to know.

Danny