ilegales Posted March 22, 2021 Share Posted March 22, 2021 (edited) Hello i had to reinstall my prestashop to a previous version (ran into some complications) backed up all FTP files and also on the server host database the technician on the hosting company imported the database back to myPHP i uploaded back to FTP all the backedup files but the page does not work - the hosting company sent me this -------------------------------- [Mon Mar 22 15:48:08 2021] [warn] [client 191.95.17.26] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27, referer: https://www.google.com/ [Mon Mar 22 15:48:36 2021] [warn] [client 191.95.17.26] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 15:48:55 2021] [warn] [client 191.95.17.26] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 15:49:41 2021] [warn] [client 191.95.17.26] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 15:53:21 2021] [warn] [client 191.95.17.26] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 15:54:09 2021] [warn] [client 191.95.17.26] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 15:55:34 2021] [warn] [client 191.95.17.26] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 15:56:13 2021] [warn] [client 191.95.17.26] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27, referer: https://www.bing.com/ [Mon Mar 22 15:57:10 2021] [warn] [client 191.95.17.26] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27, referer: https://www.bing.com/ [Mon Mar 22 15:58:18 2021] [warn] [client 191.95.17.26] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 16:04:33 2021] [warn] [client 66.249.76.248] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 16:05:33 2021] [warn] [client 66.249.76.246] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 16:06:34 2021] [warn] [client 66.249.76.248] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 16:07:34 2021] [warn] [client 66.249.76.246] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 16:07:44 2021] [warn] [client 66.249.76.246] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 16:08:44 2021] [warn] [client 66.249.76.246] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 16:08:56 2021] [warn] [client 13.66.139.136] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 16:08:56 2021] [warn] [client 13.66.139.136] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 16:08:57 2021] [warn] [client 13.66.139.136] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 16:09:00 2021] [warn] [client 13.66.139.79] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 16:09:01 2021] [warn] [client 13.66.139.79] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 16:09:44 2021] [warn] [client 66.249.76.248] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 16:16:34 2021] [warn] [client 191.95.17.26] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 16:19:43 2021] [warn] [client 191.95.17.26] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 16:19:44 2021] [warn] [client 191.95.17.26] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27, referer: https://www.alejandrohyam.com/en/ [Mon Mar 22 16:20:23 2021] [warn] [client 191.95.17.26] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 16:20:50 2021] [warn] [client 191.95.17.26] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27, referer: https://alejandrohyam.com/admin11/index.php?controller=AdminCmsContent&id_cms=4&updatecms&token=9ce767fd9d4650100be7ae2c57535dae [Mon Mar 22 16:20:52 2021] [warn] [client 191.95.17.26] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27, referer: https://alejandrohyam.com/admin11/index.php?controller=AdminCmsContent&id_cms=4&updatecms&token=9ce767fd9d4650100be7ae2c57535dae [Mon Mar 22 16:21:10 2021] [warn] [client 191.95.17.26] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 16:22:04 2021] [warn] [client 191.95.17.26] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 16:22:04 2021] [error] [client 191.95.17.26] File does not exist: /web/htdocs4/alejandrohyamcom/home/www/favicon.ico, referer: https://alejandrohyam.com/admin11/ [Mon Mar 22 16:22:04 2021] [warn] [client 191.95.17.26] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27, referer: https://alejandrohyam.com/admin11/ [Mon Mar 22 16:24:56 2021] [warn] [client 81.2.196.33] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 16:24:56 2021] [error] [client 81.2.196.33] File does not exist: /web/htdocs4/alejandrohyamcom/home/www/favicon.ico, referer: http://alejandrohyam.com/ [Mon Mar 22 16:24:56 2021] [warn] [client 81.2.196.33] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27, referer: http://alejandrohyam.com/ [Mon Mar 22 16:25:54 2021] [warn] [client 81.2.196.33] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 16:25:54 2021] [error] [client 81.2.196.33] File does not exist: /web/htdocs4/alejandrohyamcom/home/www/favicon.ico, referer: http://alejandrohyam.com/ [Mon Mar 22 16:25:54 2021] [warn] [client 81.2.196.33] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27, referer: http://alejandrohyam.com/ [Mon Mar 22 16:26:04 2021] [warn] [client 81.2.196.33] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 16:26:04 2021] [error] [client 81.2.196.33] File does not exist: /web/htdocs4/alejandrohyamcom/home/www/favicon.ico, referer: https://alejandrohyam.com/ [Mon Mar 22 16:26:04 2021] [warn] [client 81.2.196.33] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27, referer: https://alejandrohyam.com/ [Mon Mar 22 16:29:41 2021] [warn] [client 66.249.76.244] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 16:30:41 2021] [warn] [client 66.249.76.248] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 16:31:42 2021] [warn] [client 66.249.76.244] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 16:32:42 2021] [warn] [client 66.249.76.60] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 16:36:42 2021] [warn] [client 191.95.17.26] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 16:37:37 2021] [warn] [client 81.2.196.33] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27 [Mon Mar 22 16:37:38 2021] [error] [client 81.2.196.33] File does not exist: /web/htdocs4/alejandrohyamcom/home/www/favicon.ico, referer: http://alejandrohyam.com/ [Mon Mar 22 16:37:38 2021] [warn] [client 81.2.196.33] mod_fcgid: stderr: PHP Fatal error: Class 'Core_Business_ContainerBuilder' not found in /web/htdocs4/alejandrohyamcom/home/www/config/bootstrap.php on line 27, referer: http://alejandrohyam.com/ Does anyone know how to get it operational again?? Can it be because of the difference in http and Https much appreciated Edited March 25, 2021 by ilegales FINALLY SOLVED .-))))) (see edit history) Link to comment Share on other sites More sharing options...
joseantgv Posted March 22, 2021 Share Posted March 22, 2021 Remove folder /var/cache. Link to comment Share on other sites More sharing options...
ilegales Posted March 22, 2021 Author Share Posted March 22, 2021 thanks Joseantgv and where exactly is that folder found just want to make sure i am going to delete the correct folder regards Link to comment Share on other sites More sharing options...
joseantgv Posted March 22, 2021 Share Posted March 22, 2021 /var/cache 🤷♂️ If you have doubts, rename it instead of remove it. 1 Link to comment Share on other sites More sharing options...
ilegales Posted March 22, 2021 Author Share Posted March 22, 2021 and where exactly is this folder? Link to comment Share on other sites More sharing options...
ilegales Posted March 22, 2021 Author Share Posted March 22, 2021 i am running prestashop 1.6 Link to comment Share on other sites More sharing options...
joseantgv Posted March 22, 2021 Share Posted March 22, 2021 hace 1 minuto, ilegales dijo: i am running prestashop 1.6 Then remove /cache/class_index.php. 1 Link to comment Share on other sites More sharing options...
ilegales Posted March 22, 2021 Author Share Posted March 22, 2021 9 minutes ago, joseantgv said: Then remove /cache/class_index.php. I removed the file and still the site does not display Link to comment Share on other sites More sharing options...
ilegales Posted March 22, 2021 Author Share Posted March 22, 2021 After deleting the file then it reappears so i tried renaming the file and it still reappears i also have the file 'core_Business_Containerbuilder' Link to comment Share on other sites More sharing options...
ilegales Posted March 23, 2021 Author Share Posted March 23, 2021 so i changed the permissions to 0755 of the class_index.php still not working i deleted the class_index and it always reappears anyone know how to solve this please Link to comment Share on other sites More sharing options...
joseantgv Posted March 23, 2021 Share Posted March 23, 2021 This file is created if it doesn't exist. Check if you have the /Core/Business/Core_Business_ContainerBuilder.php file. 1 Link to comment Share on other sites More sharing options...
ilegales Posted March 23, 2021 Author Share Posted March 23, 2021 (edited) yes i have the containerbuilder.php file and permissions are the same as the others 0755 my hosting company sent me the original Log since that time i found by accident on my hosting panel more Logs now it says something different than what i posted earlier... so i dont know if the original errors are still present or not..... HOw to find all errors? only in the hosting company panel..... [Tue Mar 23 06:37:19 2021] [warn] [client 66.249.76.59] mod_fcgid: stderr: PHP Fatal error: require_once(): Failed opening required '/web/htdocs4/alejandrohyamcom/home/www/tools/htmlpurifier/HTMLPurifier.standalone.php' (include_path='.') in /web/htdocs4/alejandrohyamcom/home/www/config/config.inc.php on line 135 [Tue Mar 23 06:37:20 2021] [warn] [client 66.249.76.59] mod_fcgid: stderr: PHP Fatal error: require_once(): Failed opening required '/web/htdocs4/alejandrohyamcom/home/www/tools/htmlpurifier/HTMLPurifier.standalone.php' (include_path='.') in /web/htdocs4/alejandrohyamcom/home/www/config/config.inc.php on line 135 [Tue Mar 23 06:38:20 2021] [warn] [client 66.249.76.58] mod_fcgid: stderr: PHP Fatal error: require_once(): Failed opening required '/web/htdocs4/alejandrohyamcom/home/www/tools/htmlpurifier/HTMLPurifier.standalone.php' (include_path='.') in /web/htdocs4/alejandrohyamcom/home/www/config/config.inc.php on line 135 [Tue Mar 23 06:38:21 2021] [warn] [client 66.249.66.145] mod_fcgid: stderr: PHP Fatal error: require_once(): Failed opening required '/web/htdocs4/alejandrohyamcom/home/www/tools/htmlpurifier/HTMLPurifier.standalone.php' (include_path='.') in /web/htdocs4/alejandrohyamcom/home/www/config/config.inc.php on line 135 [Tue Mar 23 06:39:20 2021] [warn] [client 66.249.76.59] mod_fcgid: stderr: PHP Fatal error: require_once(): Failed opening required '/web/htdocs4/alejandrohyamcom/home/www/tools/htmlpurifier/HTMLPurifier.standalone.php' (include_path='.') in /web/htdocs4/alejandrohyamcom/home/www/config/config.inc.php on line 135 [Tue Mar 23 06:39:21 2021] [warn] [client 66.249.76.58] mod_fcgid: stderr: PHP Fatal error: require_once(): Failed opening required '/web/htdocs4/alejandrohyamcom/home/www/tools/htmlpurifier/HTMLPurifier.standalone.php' (include_path='.') in /web/htdocs4/alejandrohyamcom/home/www/config/config.inc.php on line 135 [Tue Mar 23 06:52:45 2021] [warn] [client 66.249.75.156] mod_fcgid: stderr: PHP Fatal error: require_once(): Failed opening required '/web/htdocs4/alejandrohyamcom/home/www/tools/htmlpurifier/HTMLPurifier.standalone.php' (include_path='.') in /web/htdocs4/alejandrohyamcom/home/www/config/config.inc.php on line 135 [Tue Mar 23 06:53:15 2021] [warn] [client 34.245.26.112] mod_fcgid: stderr: PHP Fatal error: require_once(): Failed opening required '/web/htdocs4/alejandrohyamcom/home/www/tools/htmlpurifier/HTMLPurifier.standalone.php' (include_path='.') in /web/htdocs4/alejandrohyamcom/home/www/config/config.inc.php on line 135 [Tue Mar 23 06:53:25 2021] [warn] [client 34.245.26.112] mod_fcgid: stderr: PHP Fatal error: require_once(): Failed opening required '/web/htdocs4/alejandrohyamcom/home/www/tools/htmlpurifier/HTMLPurifier.standalone.php' (include_path='.') in /web/htdocs4/alejandrohyamcom/home/www/config/config.inc.php on line 135 [Tue Mar 23 06:53:35 2021] [warn] [client 34.245.26.112] mod_fcgid: stderr: PHP Fatal error: require_once(): Failed opening required '/web/htdocs4/alejandrohyamcom/home/www/tools/htmlpurifier/HTMLPurifier.standalone.php' (include_path='.') in /web/htdocs4/alejandrohyamcom/home/www/config/config.inc.php on line 135 [Tue Mar 23 06:58:28 2021] [warn] [client 5.45.207.178] mod_fcgid: stderr: PHP Fatal error: require_once(): Failed opening required '/web/htdocs4/alejandrohyamcom/home/www/tools/htmlpurifier/HTMLPurifier.standalone.php' (include_path='.') in /web/htdocs4/alejandrohyamcom/home/www/config/config.inc.php on line 135 [Tue Mar 23 07:22:21 2021] [warn] [client 185.191.171.41] mod_fcgid: stderr: PHP Fatal error: require_once(): Failed opening required '/web/htdocs4/alejandrohyamcom/home/www/tools/htmlpurifier/HTMLPurifier.standalone.php' (include_path='.') in /web/htdocs4/alejandrohyamcom/home/www/config/config.inc.php on line 135 [Tue Mar 23 07:24:09 2021] [warn] [client 114.119.132.153] mod_fcgid: stderr: PHP Fatal error: require_once(): Failed opening required '/web/htdocs4/alejandrohyamcom/home/www/tools/htmlpurifier/HTMLPurifier.standalone.php' (include_path='.') in /web/htdocs4/alejandrohyamcom/home/www/config/config.inc.php on line 135 [Tue Mar 23 07:35:11 2021] [warn] [client 114.119.146.55] mod_fcgid: stderr: PHP Fatal error: require_once(): Failed opening required '/web/htdocs4/alejandrohyamcom/home/www/tools/htmlpurifier/HTMLPurifier.standalone.php' (include_path='.') in /web/htdocs4/alejandrohyamcom/home/www/config/config.inc.php on line 135 # End of file i found one person in an online thread who said that "I think the problem is on path, you should replace _PS_ROOT_DIR_ with _PS_TOOL_DIR_" .... in my file it has PS_TOOL_DIR so i am trying now to see if PS_ROOT_DIR works.... Edited March 23, 2021 by ilegales (see edit history) Link to comment Share on other sites More sharing options...
ilegales Posted March 23, 2021 Author Share Posted March 23, 2021 Another Update so the technician of the hosting company noticed that 4 folders have not been uploaded.. i can see these folders on FileZilla but not on the Hosting FTP panel dont know why this has happened as filezilla i can see everything now in the process of downloading some files via FTP and will report back when i have uploaded those missing folders 1 Link to comment Share on other sites More sharing options...
ilegales Posted March 23, 2021 Author Share Posted March 23, 2021 update the backoffice is working but the internet page still is down here is the latest log [Tue Mar 23 19:44:08 2021] [error] [client 191.95.17.26] File does not exist: /web/htdocs4/alejandrohyamcom/home/www/img/tmp, referer: https://alejandrohyam.com/admin11/index.php?controller=AdminProducts&token=9ce90b3a611cf43fa0f82c68203c35bd [Tue Mar 23 19:44:08 2021] [error] [client 191.95.17.26] File does not exist: /web/htdocs4/alejandrohyamcom/home/www/img/tmp, referer: https://alejandrohyam.com/admin11/index.php?controller=AdminProducts&token=9ce90b3a611cf43fa0f82c68203c35bd [Tue Mar 23 19:45:44 2021] [warn] [client 185.191.171.5] mod_fcgid: stderr: PHP Fatal error: Uncaught --> Smarty: Unable to load template file '/web/htdocs4/alejandrohyamcom/home/www/themes/leo_cool_stuff/./sub/product_info/tab.tpl' in '/web/htdocs4/alejandrohyamcom/home/www/themes/leo_cool_stuff/product.tpl' <-- [Tue Mar 23 19:45:44 2021] [warn] [client 185.191.171.5] mod_fcgid: stderr: thrown in /web/htdocs4/alejandrohyamcom/home/www/tools/smarty/sysplugins/smarty_internal_templatebase.php on line 129 [Tue Mar 23 19:47:06 2021] [warn] [client 191.95.17.26] mod_fcgid: stderr: PHP Fatal error: Uncaught --> Smarty: Unable to load template file '/web/htdocs4/alejandrohyamcom/home/www/themes/leo_cool_stuff/./profiles/../sub/product-item/product-item.tpl' in './ProductOwlCarousel.tpl' <-- [Tue Mar 23 19:47:06 2021] [warn] [client 191.95.17.26] mod_fcgid: stderr: thrown in /web/htdocs4/alejandrohyamcom/home/www/tools/smarty/sysplugins/smarty_internal_templatebase.php on line 129 [Tue Mar 23 19:47:21 2021] [warn] [client 191.95.17.26] mod_fcgid: stderr: PHP Fatal error: Uncaught --> Smarty: Unable to load template file '/web/htdocs4/alejandrohyamcom/home/www/themes/leo_cool_stuff/./sub/product/sidebar-obj.tpl' in '/web/htdocs4/alejandrohyamcom/home/www/themes/leo_cool_stuff/modules/blockviewed/blockviewed.tpl' <-- , referer: https://www.alejandrohyam.com/en/content/4-about-us [Tue Mar 23 19:47:21 2021] [warn] [client 191.95.17.26] mod_fcgid: stderr: thrown in /web/htdocs4/alejandrohyamcom/home/www/tools/smarty/sysplugins/smarty_internal_templatebase.php on line 129, referer: https://www.alejandrohyam.com/en/content/4-about-us [Tue Mar 23 19:47:41 2021] [warn] [client 191.95.17.26] mod_fcgid: stderr: PHP Fatal error: Uncaught --> Smarty: Unable to load template file '/web/htdocs4/alejandrohyamcom/home/www/themes/leo_cool_stuff/./sub/product/sidebar-obj.tpl' in '/web/htdocs4/alejandrohyamcom/home/www/themes/leo_cool_stuff/modules/blockviewed/blockviewed.tpl' <-- , referer: https://www.alejandrohyam.com/en/blog/abstract-art-for-sale-buy-affordable-acrylic-original-paintings-b62.html [Tue Mar 23 19:47:41 2021] [warn] [client 191.95.17.26] mod_fcgid: stderr: thrown in /web/htdocs4/alejandrohyamcom/home/www/tools/smarty/sysplugins/smarty_internal_templatebase.php on line 129, referer: https://www.alejandrohyam.com/en/blog/abstract-art-for-sale-buy-affordable-acrylic-original-paintings-b62.html [Tue Mar 23 19:47:45 2021] [warn] [client 191.95.17.26] mod_fcgid: stderr: PHP Fatal error: Uncaught --> Smarty: Unable to load template file '/web/htdocs4/alejandrohyamcom/home/www/themes/leo_cool_stuff/./sub/product/sidebar-obj.tpl' in '/web/htdocs4/alejandrohyamcom/home/www/themes/leo_cool_stuff/modules/blockviewed/blockviewed.tpl' <-- , referer: https://www.alejandrohyam.com/en/blog/abstract-art-for-sale-buy-affordable-acrylic-original-paintings-b62.html [Tue Mar 23 19:47:45 2021] [warn] [client 191.95.17.26] mod_fcgid: stderr: thrown in /web/htdocs4/alejandrohyamcom/home/www/tools/smarty/sysplugins/smarty_internal_templatebase.php on line 129, referer: https://www.alejandrohyam.com/en/blog/abstract-art-for-sale-buy-affordable-acrylic-original-paintings-b62.html [Tue Mar 23 19:50:57 2021] [warn] [client 34.123.108.171] mod_fcgid: stderr: PHP Fatal error: Uncaught --> Smarty: Unable to load template file '/web/htdocs4/alejandrohyamcom/home/www/themes/leo_cool_stuff/./profiles/../sub/product-item/product-item.tpl' in './ProductOwlCarousel.tpl' <-- [Tue Mar 23 19:50:57 2021] [warn] [client 34.123.108.171] mod_fcgid: stderr: thrown in /web/htdocs4/alejandrohyamcom/home/www/tools/smarty/sysplugins/smarty_internal_templatebase.php on line 129 [Tue Mar 23 20:14:08 2021] [warn] [client 13.66.139.136] mod_fcgid: stderr: PHP Fatal error: Uncaught --> Smarty: Unable to load template file '/web/htdocs4/alejandrohyamcom/home/www/themes/leo_cool_stuff/./sub/product/product-list-form.tpl' in '/web/htdocs4/alejandrohyamcom/home/www/themes/leo_cool_stuff/category.tpl' <-- [Tue Mar 23 20:14:08 2021] [warn] [client 13.66.139.136] mod_fcgid: stderr: thrown in /web/htdocs4/alejandrohyamcom/home/www/tools/smarty/sysplugins/smarty_internal_templatebase.php on line 129 [Tue Mar 23 20:14:16 2021] [warn] [client 13.66.139.136] mod_fcgid: stderr: PHP Fatal error: Uncaught --> Smarty: Unable to load template file '/web/htdocs4/alejandrohyamcom/home/www/themes/leo_cool_stuff/./sub/product/product-list-form.tpl' in '/web/htdocs4/alejandrohyamcom/home/www/themes/leo_cool_stuff/category.tpl' <-- [Tue Mar 23 20:14:16 2021] [warn] [client 13.66.139.136] mod_fcgid: stderr: thrown in /web/htdocs4/alejandrohyamcom/home/www/tools/smarty/sysplugins/smarty_internal_templatebase.php on line 129 [Tue Mar 23 20:18:06 2021] [warn] [client 66.249.76.58] mod_fcgid: stderr: PHP Fatal error: Uncaught --> Smarty: Unable to load template file '/web/htdocs4/alejandrohyamcom/home/www/themes/leo_cool_stuff/./sub/product_info/tab.tpl' in '/web/htdocs4/alejandrohyamcom/home/www/themes/leo_cool_stuff/product.tpl' <-- [Tue Mar 23 20:18:06 2021] [warn] [client 66.249.76.58] mod_fcgid: stderr: thrown in /web/htdocs4/alejandrohyamcom/home/www/tools/smarty/sysplugins/smarty_internal_templatebase.php on line 129 Link to comment Share on other sites More sharing options...
joseantgv Posted March 24, 2021 Share Posted March 24, 2021 Probably there are also some missing files from the template? Link to comment Share on other sites More sharing options...
ilegales Posted March 24, 2021 Author Share Posted March 24, 2021 and what is the best way to find if there are any missing files.. i have two FTP backups one from the 18 March which has 22 directories (this is where the hosting company technician noticed the missing 5 folders) and the second from 13 March which has 27 directories (this should be everything my current FTP is a mixture of the 22 folders from the 18 March and the 5 folders from the 13 March could this be the problem? should i erase all the FTP files and upload everything from the 13 March (which should be the complete files) no reply from the template guys either...... Link to comment Share on other sites More sharing options...
ilegales Posted March 24, 2021 Author Share Posted March 24, 2021 Update i have located the themes folder in the FTP and yes there are missing 4 folders i dont understand why as when i uploaded everything to the FTP it was a clean upload and there were no failed transfers uploading now.....hopefully will get the site live again Link to comment Share on other sites More sharing options...
ilegales Posted March 25, 2021 Author Share Posted March 25, 2021 Update every folder was checked and re-uploaded again to the FTP rolled back 5 days to a previous backup finally the site is backup again now cleaning up a little Thanks Jose for your guidance as it made the double checking off all files 1 Link to comment Share on other sites More sharing options...
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