Ga3bry Posted March 9, 2021 Share Posted March 9, 2021 (edited) Hi all guys, I have a problem with my store when creating a new account - Link to page: - PS Version: 1.7.7.2 By completing the form and clicking Submit, the page is simply updated but registration does not take place. I'm going crazy to solve the problem but I can't find solutions, can you help me? Edited March 10, 2021 by Ga3bry (see edit history) Link to comment Share on other sites More sharing options...
Christos Georgiades Posted March 13, 2021 Share Posted March 13, 2021 I have exactly the same problem in version 1.7.7.2. Did you find any solution? Link to comment Share on other sites More sharing options...
jmauclair Posted March 14, 2021 Share Posted March 14, 2021 21 hours ago, Christos Georgiades said: I have exactly the same problem in version 1.7.7.2. Did you find any solution? Same issue but it's working during the checkout process Link to comment Share on other sites More sharing options...
jmauclair Posted March 14, 2021 Share Posted March 14, 2021 I found out that is PS Facebook causing the issue, desactivate it and it will work again ! Link to comment Share on other sites More sharing options...
Christos Georgiades Posted March 15, 2021 Share Posted March 15, 2021 Thank you jmauclair. I did it and now registration works. Let's hope they fix PS Facebook. 1 Link to comment Share on other sites More sharing options...
fabry81 Posted March 17, 2021 Share Posted March 17, 2021 (edited) Hello, same problem here since yesterday. It stopped working at about 9pm (Italy). Did you solve the problem? PS. Thanks, solved desactivate PS Facebook Edited March 17, 2021 by fabry81 (see edit history) Link to comment Share on other sites More sharing options...
PietroWeb Posted March 19, 2021 Share Posted March 19, 2021 Hello, We have the same problem. Working if you register during checkout. Is prestashop team aware of the issue? Otherwise I'll open a ticket to the PS support. Regards Pietro Link to comment Share on other sites More sharing options...
jmauclair Posted March 19, 2021 Share Posted March 19, 2021 (edited) 4 minutes ago, PietroWeb said: Hello, We have the same problem. Working if you register during checkout. Is prestashop team aware of the issue? Otherwise I'll open a ticket to the PS support. Regards Pietro Hi, I've been contacting them but don't hesitate to do it too, more you are to contact them, faster they will solve this Edited March 19, 2021 by jmauclair (see edit history) Link to comment Share on other sites More sharing options...
jmauclair Posted March 19, 2021 Share Posted March 19, 2021 By the way, I think that the best way is to completly stop using modules like this, you can sync your pixel with google Tag Link to comment Share on other sites More sharing options...
PietroWeb Posted March 19, 2021 Share Posted March 19, 2021 OK, 2 minutes ago, jmauclair said: By the way, I think that the best way is to completly stop using modules like this, you can sync your pixel with google Tag Ok, thank you for the answer. I'm not aware of the facebook pixel functionality. I've configured facebook shop syncronization via this new module, so I would not lose this configuration and start again from zero. Is it safe to deactivate ps facebook module temporarily and reactivate it later when issue will be solved? That is, in the meantime my facebook shop will continue to work with the current products stock? P.S.: I've reported the issue to the support too. Thank you in advance. Regards Pietro Link to comment Share on other sites More sharing options...
jmauclair Posted March 19, 2021 Share Posted March 19, 2021 1 hour ago, PietroWeb said: OK, Ok, thank you for the answer. I'm not aware of the facebook pixel functionality. I've configured facebook shop syncronization via this new module, so I would not lose this configuration and start again from zero. Is it safe to deactivate ps facebook module temporarily and reactivate it later when issue will be solved? That is, in the meantime my facebook shop will continue to work with the current products stock? P.S.: I've reported the issue to the support too. Thank you in advance. Regards Pietro You can try by deactivating the module sure, you won't loose your configuration. I can't tell you that 100% sure that your Facebook shop won't have any issue, but normally, everything should be okay because the module is just synchronising and if you deactivate, it will just doesn't update your catalog on Facebook. Link to comment Share on other sites More sharing options...
Fede Rosalia Posted March 19, 2021 Share Posted March 19, 2021 Hi! I´ve got the same issue with version 1.7.7.1, but previously to install PS Facebook new module. So, I guess, I may not be the cause of this problem... Another issue I´m having now is with PS Facebook. Every day products show NOT AVAILABLE in the catalogue when syncronizing with my store. I manually set them up so they display AVAILABLE, but for some reason, some of then turn NOT AVAILABLE again next day. Obviously, the are IN STOCK in my store. Anyone had this problem??? Thanks! Link to comment Share on other sites More sharing options...
PietroWeb Posted March 19, 2021 Share Posted March 19, 2021 4 hours ago, jmauclair said: You can try by deactivating the module sure, you won't loose your configuration. I can't tell you that 100% sure that your Facebook shop won't have any issue, but normally, everything should be okay because the module is just synchronising and if you deactivate, it will just doesn't update your catalog on Facebook. OK, perfect. Thank you. In the meantime I've tried to deactivate PS facebook module, and can confirm registration now works fine. Link to comment Share on other sites More sharing options...
jmauclair Posted March 19, 2021 Share Posted March 19, 2021 Hi, You should a topic for your issue 6 minutes ago, Fede Rosalia said: Hi! I´ve got the same issue with version 1.7.7.1, but previously to install PS Facebook new module. So, I guess, I may not be the cause of this problem... Another issue I´m having now is with PS Facebook. Every day products show NOT AVAILABLE in the catalogue when syncronizing with my store. I manually set them up so they display AVAILABLE, but for some reason, some of then turn NOT AVAILABLE again next day. Obviously, the are IN STOCK in my store. Anyone had this problem??? Thanks! Link to comment Share on other sites More sharing options...
Fede Rosalia Posted March 19, 2021 Share Posted March 19, 2021 Right! I´d already done minutes ago. Thank you! Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now