Prestashop 1.7.6.5 product issue. Not saving

[volpe_argentata]

Hi everyone, i have a problem with my 1.7.6.5 installation. It is impossible to save some random products, no changes are saved. furthermore, the process is very slow.

Can someone help me? Thanks

[JBW]

Whats you PHP Version?

Try to activate debug mode and check for errors in the XHR request in your browsers development tools (console/network stats)

[volpe_argentata]

My PHP Version is 7.2, I tried with debugging but on that products the debug not loading and go to crash.

[JBW]

As you can see there is an error in the returned JSON. Go to console/network tab in you browser development tools (F12) to see the JSON in the XHR response

[volpe_argentata]

This is what I see under "Form Data". Maybr the problem is in "short_description" and "description fields?

form[step1][name][1]:

CUBO MAGNETICO Ø 3.5 CM

form[step1][name][2]:

MAGNETIC CUBE Ø 3.5 CM

form[step1][name][3]:

CUBE MAGNÉTIQUE Ø 3.5 CM

form[step1][name][4]:

MAGNETISCHER WÜRFEL Ø 3.5 CM

form[step1][name][5]:

CUBO MAGNÉTICO Ø 3.5 CM

form[step1][description_short][1]:

<p>Contenitore magnetico - Cubo.</p> <p>Dimensioni esterne: 4 x 4 x 4 cm.</p> <p>Dimensioni interne: 3.5 x 3.5 x 3.5 cm.</p> <p>Portata su lavagne KalaMitica: 50 g.</p>

form[step1][description_short][2]:

<ul> <li> <p>Magnetic container - Cube</p> </li> <li> <p>External dimensions: 4 x 4 x 4 cm.</p> </li> <li> <p>Internal dimensions: 3.5 x 3.5 x 3.5 cm.</p> </li> <li> <p>Maximum load capacity on KalaMitica's chalkboards: 50 g.</p> </li> </ul>

form[step1][description_short][3]:

<ul> <li> <p>Récipient Magnétique - Cube</p> </li> <li> <p>Dimensiones extérieures: 4 x 4 x 4 cm.</p> </li> <li> <p>Dimensiones intérieures: 3.5 x 3.5 x 3.5 cm.</p> </li> <li> <p>Charge maximale sur support métallique KalaMitica: 50 g.</p> </li> </ul>

form[step1][description_short][4]:

<ul> <li> <p>Magnetischer Behälter - Würfel</p> </li> <li> <p>Außenabmessungen: 4 x 4 x 4 cm.</p> </li> <li> <p>Innenabmessungen: 3.5 x 3.5 x 3.5 cm.</p> </li> <li> <p>Maximale <span>Tragfähigkeit</span> garantiert auf die KalaMitica-Metalltafel: 50 g</p> </li> </ul>

form[step1][description_short][5]:

<ul> <li> <p>Contenidores Magnéticos - Cubo</p> </li> <li> <p>Dimensiones exteriores: 4 x 4 x 4 cm.</p> </li> <li> <p>Dimensiones interiores: 3.5 x 3.5 x 3.5 cm.</p> </li> <li> <p>Carga sobre el soporte metálico de KalaMitica: 50 g.</p> </li> </ul>

form[step1][description][1]:

<p>Il cubetto magnetico KalaMitica:<span><strong> </strong></span><strong>versatile e creativo.</strong></p> <p>Questi piccoli portavasi e portaoggetti sono ormai un simbolo della linea KalaMitica. Colleziona tutti i tuoi colori preferiti e inseriscici le piantine che ti piacciono di più, per portare ovunque un tocco di verde.</p> <p>Il forte magnete è inserito nel loro materiale grazie ad un<strong> ingegnoso sistema brevettato</strong>. Sono al <strong>100% Made in Italy</strong>, per darti garanzia della loro qualità.</p>

form[step1][description][2]:

<p>KalaMitica Magnetic Cube:<span> <strong>versatile </strong></span><strong>and creative</strong>.</p> <p>These small pots are the symbol of KalaMitica collection. Collect all your favourite colours and place in your pots any plant you like. They will give a touch of green to every room.</p> <p>The strong magnet is inserted into the pot, thanks to a patented system. They are <strong>100% Made in Italy</strong>, a guarantee of their quality and durability.</p>

form[step1][description][3]:

<p><strong>Le cube magnétique KalaMitica: versatile et créatif !</strong></p> <p>Ces petits cache-pots et porte-objets sont désormais le symbole de la ligne KalaMitica. Collectionne-les de toutes tes couleurs préférées et mets-y dedans les plantes que tu aimes, pour apporter partout où tu le souhaites un brin de verdure.</p> <p>Le puissant aimant est noyé à l'intérieur de leur matériel grâce à un<span> </span><strong>système breveté ingénieux</strong>. Ils sont <strong>100% Made in Italy</strong>, à garantie de leur qualité.</p>

form[step1][description][4]:

<p><strong>Der magnetische KalaMitica Würfel: vielseitig und kreativ!</strong></p> <p>Diese kleinen Töpfe und Behälter sind inzwischen zu einem Symbol der Linie KalaMitica geworden. Sammeln Sie alle Ihre Lieblingsfarben und setzen Sie die Pflanzen ein, die Ihnen am besten gefallen, sodass Sie überall im Haus einen Hauch Grün hinzufügen.</p> <p>Der starke Magnet ist dank eines ausgeklügelten patentierten Systems ins Material eingesetzt. Sie sind 100% <strong>Made in Italy</strong>,um Ihnen eine Garantie für ihre Qualität zu geben.</p>

form[step1][description][5]:

<p>El cubo magnético KalaMitica, <strong>versátil y creativo</strong>.</p> <p>Estos pequeños porta macetas y porta-objetos son ahora uno de los símbolos KalaMitica. Colecciona todos tus colores preferidos y coloca las plantas que más te gustan, para poder llevar un toque verde a todas partes.</p> <p>Su fuerte imán está inserto en su material gracias a un ingenioso sistema patentado. Son <strong>100% Made in Italy</strong>, para dar garantía de su calidad.</p>

form[step1][features][0][feature]:

2

form[step1][features][0][custom_value][1]:

4 x 4 x 4 cm

form[step1][features][0][custom_value][2]:

4 x 4 cm

form[step1][features][0][custom_value][3]:

4 x 4 cm

form[step1][features][0][custom_value][4]:

4 x 4 cm

form[step1][features][0][custom_value][5]:

4 x 4 cm

form[step1][features][1][feature]:

8

form[step1][features][1][value]:

42

form[step1][features][1][custom_value][1]:

form[step1][features][1][custom_value][2]:

form[step1][features][1][custom_value][3]:

form[step1][features][1][custom_value][4]:

form[step1][features][1][custom_value][5]:

form[step1][features][2][feature]:

9

form[step1][features][2][custom_value][1]:

5 cl

form[step1][features][2][custom_value][2]:

5 cl

form[step1][features][2][custom_value][3]:

5 cl

form[step1][features][2][custom_value][4]:

5 cl

form[step1][features][2][custom_value][5]:

5 cl

form[step1][features][3][feature]:

10

form[step1][features][3][custom_value][1]:

50 g

form[step1][features][3][custom_value][2]:

50 g

form[step1][features][3][custom_value][3]:

50 g

form[step1][features][3][custom_value][4]:

50 g

form[step1][features][3][custom_value][5]:

50 g

form[step1][features][4][feature]:

11

form[step1][features][4][custom_value][1]:

Ø 3,5 cm

form[step1][features][4][custom_value][2]:

Ø 3,5 cm

form[step1][features][4][custom_value][3]:

Ø 3,5 cm

form[step1][features][4][custom_value][4]:

Ø 3,5 cm

form[step1][features][4][custom_value][5]:

Ø 3,5 cm

form[step1][id_manufacturer]:

form[step1][related_products][data][]:

3

form[step1][related_products][data][]:

57

form[step1][related_products][data][]:

219

show_variations:

1

form[step6][reference]:

40003

form[step1][qty_0_shortcut]:

17

form[step1][price_shortcut]:

3,278689

form[step1][price_ttc_shortcut]:

4.000001

form[step2][id_tax_rules_group]:

49

form[step1][id_category_default]:

18

form[step1][categories][tree][]:

2

form[step1][categories][tree][]:

14

form[step1][categories][tree][]:

12

form[step1][categories][tree][]:

18

ignore:

18

form[step1][new_category][name]:

form[step1][new_category][id_parent]:

2

form[step3][qty_0]:

17

form[step3][minimal_quantity]:

1

form[step3][location]:

form[step3][low_stock_threshold]:

form[step3][virtual_product][is_virtual_file]:

0

form[step3][virtual_product][name]:

form[step3][virtual_product][nb_downloadable]:

form[step3][virtual_product][expiration_date]:

form[step3][virtual_product][nb_days]:

0

form[step3][pack_stock_type]:

3

form[step3][attributes]:

product_combination_bulk[quantity]:

product_combination_bulk[cost_price]:

product_combination_bulk[impact_on_weight]:

product_combination_bulk[impact_on_price_te]:

product_combination_bulk[impact_on_price_ti]:

product_combination_bulk[date_availability]:

product_combination_bulk[reference]:

product_combination_bulk[minimal_quantity]:

product_combination_bulk[low_stock_threshold]:

product_combination_bulk[_token]:

5bdhfpgWCZrncHmtRPSEWoBv1buLch-D8EOV0s1lfs4

combination_49[attribute_quantity]:

0

combination_49[available_date_attribute]:

0000-00-00

combination_49[attribute_minimal_quantity]:

1

combination_49[attribute_reference]:

40003-104-001

combination_49[attribute_location]:

combination_49[attribute_low_stock_threshold]:

combination_49[attribute_wholesale_price]:

0,000000

combination_49[attribute_price]:

0,000000

combination_49[attribute_priceTI]:

combination_49[attribute_ecotax]:

0,000000

combination_49[attribute_unity]:

0,000000

combination_49[attribute_weight]:

0,025

combination_49[attribute_isbn]:

combination_49[attribute_ean13]:

combination_49[attribute_upc]:

combination_49[id_image_attr][]:

48

combination_49[id_image_attr][]:

56

combination_49[id_product_attribute]:

49

combination_50[attribute_quantity]:

0

combination_50[available_date_attribute]:

0000-00-00

combination_50[attribute_minimal_quantity]:

1

combination_50[attribute_reference]:

40003-201-001

combination_50[attribute_location]:

combination_50[attribute_low_stock_threshold]:

combination_50[attribute_wholesale_price]:

0,000000

combination_50[attribute_price]:

0,000000

combination_50[attribute_priceTI]:

combination_50[attribute_ecotax]:

0,000000

combination_50[attribute_unity]:

0,000000

combination_50[attribute_weight]:

0,025

combination_50[attribute_isbn]:

combination_50[attribute_ean13]:

combination_50[attribute_upc]:

combination_50[id_image_attr][]:

51

combination_50[id_image_attr][]:

416

combination_50[id_image_attr][]:

413

combination_50[id_image_attr][]:

56

combination_50[id_product_attribute]:

50

combination_57[attribute_quantity]:

5

combination_57[available_date_attribute]:

0000-00-00

combination_57[attribute_minimal_quantity]:

1

combination_57[attribute_reference]:

40003-989-001

combination_57[attribute_location]:

combination_57[attribute_low_stock_threshold]:

combination_57[attribute_wholesale_price]:

0,000000

combination_57[attribute_price]:

0,000000

combination_57[attribute_priceTI]:

combination_57[attribute_ecotax]:

0,000000

combination_57[attribute_unity]:

0,000000

combination_57[attribute_weight]:

0,025

combination_57[attribute_isbn]:

combination_57[attribute_ean13]:

combination_57[attribute_upc]:

combination_57[id_image_attr][]:

45

combination_57[id_image_attr][]:

475

combination_57[id_product_attribute]:

57

combination_58[attribute_quantity]:

0

combination_58[available_date_attribute]:

0000-00-00

combination_58[attribute_minimal_quantity]:

1

combination_58[attribute_reference]:

40003-809-001

combination_58[attribute_location]:

combination_58[attribute_low_stock_threshold]:

combination_58[attribute_wholesale_price]:

0,000000

combination_58[attribute_price]:

0,000000

combination_58[attribute_priceTI]:

combination_58[attribute_ecotax]:

0,000000

combination_58[attribute_unity]:

0,000000

combination_58[attribute_weight]:

0,025

combination_58[attribute_isbn]:

combination_58[attribute_ean13]:

combination_58[attribute_upc]:

combination_58[id_image_attr][]:

52

combination_58[id_product_attribute]:

58

combination_59[attribute_quantity]:

11

combination_59[available_date_attribute]:

0000-00-00

combination_59[attribute_minimal_quantity]:

1

combination_59[attribute_reference]:

40003-901-001

combination_59[attribute_location]:

combination_59[attribute_low_stock_threshold]:

combination_59[attribute_wholesale_price]:

0,000000

combination_59[attribute_price]:

0,000000

combination_59[attribute_priceTI]:

combination_59[attribute_ecotax]:

0,000000

combination_59[attribute_unity]:

0,000000

combination_59[attribute_weight]:

0,025

combination_59[attribute_isbn]:

combination_59[attribute_ean13]:

combination_59[attribute_upc]:

combination_59[id_image_attr][]:

42

combination_59[id_image_attr][]:

480

combination_59[id_product_attribute]:

59

combination_3024[attribute_default]:

1

combination_3024[attribute_quantity]:

1

combination_3024[available_date_attribute]:

0000-00-00

combination_3024[attribute_minimal_quantity]:

1

combination_3024[attribute_reference]:

40003-900-001

combination_3024[attribute_location]:

combination_3024[attribute_low_stock_threshold]:

combination_3024[attribute_wholesale_price]:

3,000000

combination_3024[attribute_price]:

0,000000

combination_3024[attribute_priceTI]:

combination_3024[attribute_ecotax]:

0,000000

combination_3024[attribute_unity]:

0,000000

combination_3024[attribute_weight]:

0

combination_3024[attribute_isbn]:

combination_3024[attribute_ean13]:

8032836941037

combination_3024[attribute_upc]:

combination_3024[id_image_attr][]:

409

combination_3024[id_image_attr][]:

414

combination_3024[id_image_attr][]:

2336

combination_3024[id_image_attr][]:

441

combination_3024[id_image_attr][]:

410

combination_3024[id_image_attr][]:

56

combination_3024[id_product_attribute]:

3024

form[step3][out_of_stock]:

2

form[step3][available_now][1]:

form[step3][available_now][2]:

form[step3][available_now][3]:

form[step3][available_now][4]:

form[step3][available_now][5]:

form[step3][available_later][1]:

form[step3][available_later][2]:

form[step3][available_later][3]:

form[step3][available_later][4]:

form[step3][available_later][5]:

form[step4][width]:

0

form[step4][height]:

0

form[step4][depth]:

0

form[step4][weight]:

0

form[step4][additional_delivery_times]:

1

form[step4][delivery_in_stock][1]:

form[step4][delivery_in_stock][2]:

form[step4][delivery_in_stock][3]:

form[step4][delivery_in_stock][4]:

form[step4][delivery_in_stock][5]:

form[step4][delivery_out_stock][1]:

form[step4][delivery_out_stock][2]:

form[step4][delivery_out_stock][3]:

form[step4][delivery_out_stock][4]:

form[step4][delivery_out_stock][5]:

form[step4][additional_shipping_cost]:

0,000000

form[step2][price]:

3,278689

form[step2][price_ttc]:

4.000001

form[step2][unit_price]:

0,000000

form[step2][unity]:

form[step2][ecotax]:

0,000000

form[step2][id_tax_rules_group]:

49

form[step2][wholesale_price]:

0,000000

form[step2][specific_price][sp_id_shop]:

form[step2][specific_price][sp_id_currency]:

form[step2][specific_price][sp_id_country]:

form[step2][specific_price][sp_id_group]:

form[step2][specific_price][sp_id_product_attribute]:

form[step2][specific_price][sp_from]:

form[step2][specific_price][sp_to]:

form[step2][specific_price][sp_from_quantity]:

1

form[step2][specific_price][leave_bprice]:

1

form[step2][specific_price][sp_reduction]:

0,000000

form[step2][specific_price][sp_reduction_type]:

amount

form[step2][specific_price][sp_reduction_tax]:

1

form[step2][specificPricePriority_0]:

id_shop

form[step2][specificPricePriority_1]:

id_currency

form[step2][specificPricePriority_2]:

id_country

form[step2][specificPricePriority_3]:

id_group

form[step5][meta_title][1]:

Cubo Magnetico da 3,5 cm

form[step5][meta_title][2]:

Magnetic Cube 3.5 CM

form[step5][meta_title][3]:

CUBE MAGNETIQUE 3.5 cm

form[step5][meta_title][4]:

Magnetischer Würfel Ø 3.5 CM

form[step5][meta_title][5]:

Cubo Magnético 3.5 Cm

form[step5][meta_description][1]:

Il cubetto magnetico KalaMitica: versatile e creativo. Questi piccoli portavasi e portaoggetti sono ormai un simbolo della linea KalaMitica.

form[step5][meta_description][2]:

KalaMitica magnetic cube: adaptable and creative. These small pots are the symbol of KalaMitica collection.

form[step5][meta_description][3]:

Le cube magnétique KalaMitica: versatile et créatif. Ces petits cache-pots et porte-objets sont désormais le symbole de la ligne KalaMitica.

form[step5][meta_description][4]:

Mit den magnetischen KalaMitica Töpfen können Sie spielerisch und leicht Pflanzen neuartig arrangieren und Farbe i Ihr Haus bringen

form[step5][meta_description][5]:

¡Colecciona todos tus colores preferidos, podrás utilizarlos como sujetapapeles, cajitas para objetos pequeños como clips y muchos más en la oficina!

form[step5][link_rewrite][1]:

cubo-magnetico-o-35-cm

form[step5][link_rewrite][2]:

magnetic-cube-o-35-cm

form[step5][link_rewrite][3]:

cube-magnetique-o-35-cm

form[step5][link_rewrite][4]:

magnetischer-wuerfel-o-35-cm

form[step5][link_rewrite][5]:

cubo-magnetico-o-35-cm

form[step5][redirect_type]:

301-category

form[step6][visibility]:

both

form[step6][display_options][available_for_order]:

1

form[step6][display_options][show_price]:

1

form[step6][tags][1]:

cubo, magnete, cubo magnetico, cubetto, vaso magnetico, vasetto magnetico, kalamitica, calamita, contenitore magnetico, magnetico, colore, cubetto da attaccare, cubo design, cubo 3.5, cubetto frigo, cubo multiuso, cubo attacca stacca

form[step6][tags][2]:

magnetic cube, kalamitica, wall vase, cube, design vase, pot, vase holder, magnetic pots, vase, memo board, flower holder

form[step6][tags][3]:

pot magnétique, cube magnétique, cache pot aimante, pots de fleurs, kalamitica, petits pots, vase deco, cube

form[step6][tags][4]:

form[step6][tags][5]:

magnético, imán, cubo magnético, kalamitica, maceta, jarrón, macetero, cubo, para pared, recipiente de plástico, para plantas

form[step6][condition]:

new

form[step6][isbn]:

form[step6][ean13]:

form[step6][upc]:

form[step6][attachment_product][name]:

form[step6][attachment_product][description]:

iqitadditionaltabs[active]:

on

iqitadditionaltabs[title_1]:

iqitadditionaltabs[title_2]:

iqitadditionaltabs[title_3]:

iqitadditionaltabs[title_4]:

iqitadditionaltabs[title_5]:

iqitadditionaltabs[description_1]:

iqitadditionaltabs[description_2]:

iqitadditionaltabs[description_3]:

iqitadditionaltabs[description_4]:

iqitadditionaltabs[description_5]:

iqitadditionaltabs[id_iqitadditionaltab]:

iqitsizecharts[chart]:

0

iqitextendedproduct[videos]:

iqitextendedproduct[threesixty]:

form[id_product]:

1

form[_token]:

AY-yolXYY7ro4AOoSfjCG16WgT5-Jh0Flf-eZTGOg5Q

form[step1][active]:

1

 

 

 

[volpe_argentata]

Any idea?

[nikoz]

Try from your hosting panel (Plesk or cPanel) to use a lower version of PHP. This might solve the problem.

[volpe_argentata]

Sorry, I forgot to answer. Anyway no, it didn't want to know