rbpresta Posted November 18, 2020 Share Posted November 18, 2020 I am completely new to presta. Can I get some help please. I tried to login to my store but I keep getting this error. I believe the error came about after ssl on all pages was enabled in settings. How do I turn that off on the back end? "Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log." Is there any way to login to the back end of the store and see what's wrong? Also Link to comment Share on other sites More sharing options...
Rhobur Posted November 22, 2020 Share Posted November 22, 2020 (edited) It may be because you only turned on the SSL but not the other option, Enable SSL everywhere too. To restore, access your ps_configuration table with console/phpmyadmin/other and change the value of PS_SSL_ENABLED to 0; if somehow PS_SSL_ENABLED_EVERYWHERE is set to 1 switch it to 0 either. Edited November 22, 2020 by Rhobur spelling (see edit history) 1 Link to comment Share on other sites More sharing options...
El Patron Posted November 26, 2020 Share Posted November 26, 2020 enable ps debug mode to get the underlying php error, 500 is generic and does not help in solving post that back here 1 Link to comment Share on other sites More sharing options...
XOdigital Posted November 27, 2020 Share Posted November 27, 2020 17 hours ago, El Patron said: enable ps debug mode to get the underlying php error, 500 is generic and does not help in solving post that back here Hello, i have same problem; it is my second Presta installation 1.7.6.9 The 1st one had err 500, one friend told me to set PS_SSL_ENABLED to 1 and PS_SSL_ENABLED_EVERYWHERE is set to 1 too, then it works for the other website This time, i cannot fix the problem; if you try to set to 1, please informe me thanks 1 Link to comment Share on other sites More sharing options...
rbpresta Posted December 2, 2020 Author Share Posted December 2, 2020 Thanks for the replies everyone. I was able to enter the store when I downgraded from php 7.1 to 7 and I turned the ssl slider off. The store is up but now I can't install any modules. If I upgrade back to php 7.1 it does the error again even with the ssl off. Not sure what to do now. Link to comment Share on other sites More sharing options...
Rhobur Posted December 5, 2020 Share Posted December 5, 2020 Then check the apache/nginx log either on server if you have access or the cPanel if you don't. Link to comment Share on other sites More sharing options...
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