Website gone after renaming gamification module

[Jim McGill]

Hello Experts,

Recently I have problem gaining access to the back office, despite entering the correct email address and password. A password reset also did not work as there was no resetting email sent to my registered email address. 

After searching for the solution in this forum, some people suggested renaming the module/gamification. I renamed that folder to "igamification". When I went to the BO home page, this error message appeared. See attached. So I changed "igamification" back to the original name "gamification". However the error message is still there. Later I discovered my website was also similarly affected, ie. the website is totally gone showing the same error message, even though nothing has changed other than renaming one module, and all the files are still intact.

How to resolve this? Thanks a lot!

 

[Guest]

The module must be uninstalled first.

Then the cache must be cleared.

[Jim McGill]

Hi Tengler.

Thanks for your suggestion.

Since I cannot access my back office now, can I just delete the gamification folder via FTP? As for the cache, what is the correct way of clearing it? Sorry, I'm a newbie. 

[Guest]

Delete Cache?
There is a difference in the Prestashop versions!

• Prestashop 1.6 just delete the ./cache/class_index.php file
• Prestashop 1.7.0> 1.7.5 just rename and delete the folders  ./app/cache/dev and ./app/cache/prod
• Prestashop 1.7.6> 1.7.5 just rename and delete the folders ./var/cache/dev and ./app/cache/prod

Edited November 18, 2020 by Guest (see edit history)

[Jim McGill]

Oops Tengler, think mine is very old version, 1.4.x, built in 2013.

Is the cache clearing method same as 1.6? 

[Guest]

😄 historical version 😉
Yes, I think it should be ./cache/class_index.php

[Jim McGill]

On 11/17/2020 at 10:38 PM, Guest said:

The module must be uninstalled first.

Then the cache must be cleared.

Hi Tengler,

Just tried deleting the gamification module via FTP but it does not work. See attached. Do I need to change the permission first or?  

Many thanks for helping!

 

[Guest]

folder permission 755 (for all folders and subfolders)

file permission 644 (for all files)

Edited November 18, 2020 by Guest (see edit history)

[Jim McGill]

1 hour ago, Guest said:

folder permission 755 (for all folders and subfolders)

file permission 644 (for all files)

Hi Tengler,

My issue is I'm not able to delete this module. at 755. After I pressed delete button, the module is still there. It refuses to be deleted. Any other way to delete it? 

[Guest]

Man, this is a two-minute question.
Do you even know how folder permissions work?
Did you see the .htaccess file in the ./modules folder?
Do you have permission?
If I don't know how your permissions are set, I can advise you here for a week!
Hire someone for work.