PrestaShop error Invalid email/password combination - not able to register

[Edge_jr]

Hi,

The new customers are not able to register on version 1.7.6.8.

They are getting errors as Invalid email/password combination

Attached screenshot.

Please help and advise.

 

 

 

 

Edited October 17, 2020 by edge82 (see edit history)

[Zohaib-fk]

 

This problem can be fixed by commenting condition check in file location psrootfolder/classes/form/CustomerPersister.php

 

private function update(Customer $customer, $clearTextPassword, $newPassword, $passwordRequired = true)
    {
        /*
        if (!$customer->is_guest && $passwordRequired && !$this->crypto->checkHash(
            $clearTextPassword,
            $customer->passwd,
            _COOKIE_KEY_
        )) {
            $msg = $this->translator->trans(
                'Invalid email/password combination',
                [],
                'Shop.Notifications.Error'
            );
            $this->errors['email'][] = $msg;
            $this->errors['password'][] = $msg;

            return false;
        }
    */

 

[Edge_jr]

Thanks.

Another issue with post code error (Invalid postcode - should look like "NNNNN") , which file has validation related to this issue.

Attached screenshot.

 

[rrataj]

You can edit zip code format for every country separately in B.O. under International -> Locations -> Countries tab -> select country and then you see "Zip/postal code format".

You can also disable this validation in /classes/Validate.php, method "isZipCodeFormat()". But better would be to override Validate class and change isZipCodeFormat() method there (https://devdocs.prestashop.com/1.7/modules/concepts/overrides/)

[Zohaib-fk]

 

This problem can be fixed by commenting condition check in file location psrootfolder/classes/form/CustomerAddressForm.php
 

public function validate()
{
    $is_valid = true;
    /*
    if (($postcode = $this->getField('postcode'))) {
        if ($postcode->isRequired()) {
            $country = $this->formatter->getCountry();
            if (!$country->checkZipCode($postcode->getValue())) {
                $postcode->addError($this->translator->trans(
                    'Invalid postcode - should look like "%zipcode%"',
                    array('%zipcode%' => $country->zip_code_format),
                    'Shop.Forms.Errors'
                ));
                $is_valid = false;
            }
        }
    }
    */

    if (($hookReturn = Hook::exec('actionValidateCustomerAddressForm', array('form' => $this))) !== '') {
        $is_valid &= (bool) $hookReturn;
    }

    return $is_valid && parent::validate();
}

 

[EP Digital]

On 10/18/2020 at 12:14 PM, Zohaib-fk said:

 

This problem can be fixed by commenting condition check in file location psrootfolder/classes/form/CustomerPersister.php

 

private function update(Customer $customer, $clearTextPassword, $newPassword, $passwordRequired = true)
    {
        /*
        if (!$customer->is_guest && $passwordRequired && !$this->crypto->checkHash(
            $clearTextPassword,
            $customer->passwd,
            _COOKIE_KEY_
        )) {
            $msg = $this->translator->trans(
                'Invalid email/password combination',
                [],
                'Shop.Notifications.Error'
            );
            $this->errors['email'][] = $msg;
            $this->errors['password'][] = $msg;

            return false;
        }
    */

 

It's working for me ! You are awesome Zohaib-fk Thank you very much

[Zohaib-fk]

Thanks for appreciation. Happy to know problem is solved by my solution.😀

[tank]

I'm also getting this problem invalid email/password combination with version  1.7.8.2,  

Is this problem still not fixed in 2022?  or perhaps the problme is fixed in 1.7.8.7

 

 

 

[pandorrah]

invalid email error in PS 8.0.0.0

[Eduard Vitun]

the same happened to me on PS 8.2.

Solution from Zohaib-fk still useful, thanks.

[friendofprestashop]

I also had this error on Prestashop 8.2.1

The installation had Multishop enabled and the error showed up in only one of three shops.

Instead of commenting out the whole check, i inserted some echo lines to see the values that were used, this one being the crucial one:

private function update(Customer $customer, $clearTextPassword, $newPassword, $passwordRequired = true)
    {
        if (!$customer->is_guest && $passwordRequired && !$this->crypto->checkHash(
            $clearTextPassword,
            $customer->passwd,
            _COOKIE_KEY_
        )) {
            // next line only for testing, show customer id on page
            echo("\$customer->id: $customer->id<br>");
            $msg = $this->translator->trans(
                'Invalid email/password combination',
                [],
                'Shop.Notifications.Error'
            );
            $this->errors['email'][] = $msg;
            $this->errors['password'][] = $msg;

            return false;
        }

And it turned out the shown customer id was not null or something to expect for a new customer object (i don't know Prestashop internals), but the id of an already existing customer. So the "checkHash" function was comparing the password of an already existing user with the password entered in the registration form, which fails.

The "solution" was to delete the browser cookies for the domain of the shop. After doing that registration did work.

I guess there was some old session data in the cookies and somehow Prestashop used it (which i think it should not).

Maybe this is a symptom of a bug?

Edited June 2 by friendofprestashop
Mentioning multishop (see edit history)