Mole Sounds Posted August 6, 2020 Share Posted August 6, 2020 (edited) I have recently started a shop and have a bit of a puzzle. I need help please to understand if this is a bug or config issue. A customer has placed one order today for 2 items. Both items, 1 item was in stock and the other not. It has split the order in 2. Also on the order with the lower value item the detail shows as if the carriage has been added on again (see pic). The dashboard also tells me he has underpaid because it thinks the second order with the backordered item when shipped will attract carriage again. This is most misleading. Yet, he has paid the correct amount so I assume the final cart total was correct. Why am I also getting an option to show exchange between US dollar and UK Sterling when I only have one currency set up? Edited August 6, 2020 by Mole Sounds Changes pictures (see edit history) Link to comment Share on other sites More sharing options...
JerseyG Posted August 6, 2020 Share Posted August 6, 2020 Hi, This is something that happened to me when I was running version 1.6 If you look at the products check that the warehouse tabs are the same, both ticked. Hope this helps as this is from memory a couple of years ago Link to comment Share on other sites More sharing options...
Mole Sounds Posted August 7, 2020 Author Share Posted August 7, 2020 Hi JerseyG, Think was because of carrier set up, but thanks for your suggestion. That does not account for why the sales figure is wrong though, unless when an order splits it automatically assumed you will charge carriage on the second delivery. That is not right. Link to comment Share on other sites More sharing options...
JerseyG Posted August 7, 2020 Share Posted August 7, 2020 Sorry, just noted on the top that you are using version 1.7 so the above is not relevant. Link to comment Share on other sites More sharing options...
Mole Sounds Posted August 7, 2020 Author Share Posted August 7, 2020 Oh, OK. So this may be a bug? Link to comment Share on other sites More sharing options...
JerseyG Posted August 7, 2020 Share Posted August 7, 2020 You may be correct as logically if the carrier setting are such that each item is picking up its own carrier then the order will split. I found that unravelling the problem was a real pain when using version 1.6 Luckily I have not experienced this on version 1.7, but I would re check your carriers as it is the same as using a second warehouse. Sorry but I am at the limit of my experience. Link to comment Share on other sites More sharing options...
clem974 Posted August 7, 2020 Share Posted August 7, 2020 Good evening I also encounter this bug on my site at random ... I noticed that often products out of stock can be ordered while by default the option is active sale impossible out of stock and each product is marked refuse the order out of stock... I think I have to use a prestashop paid ticket to find the origin of this random bug but very annoying for my client. Thanks in advance for solutions Link to comment Share on other sites More sharing options...
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