Melissa liao Posted July 14, 2020 Share Posted July 14, 2020 Hello , My issue is failed to log in back office now after I input my registered email address and password which was workable before. Even I tried to push “I forget my password”, I never received any email afters.(detail screenshot as follows) Please tell me how to resolve the problem. Link to comment Share on other sites More sharing options...
Guest Posted July 15, 2020 Share Posted July 15, 2020 (edited) . Edited July 26, 2021 by Guest (see edit history) Link to comment Share on other sites More sharing options...
Melissa liao Posted July 15, 2020 Author Share Posted July 15, 2020 12 hours ago, Guest said: Go to the database and table ps_employee. Find your account and choose to edit. Set active = 1. Clear the password field. In the drop-down list next to password, select MD5. Open the ./app/config/parameters.yml FTP file Copy your cookie key. Enter the cookie key in the password field in database and enter your password after it. Save the changes to the database. Clear your browser's cookie. Log in to the administration. Thanks for your advice, Dr. Tengler. I have done steps till select "MD5", please see the screenshot as attachment. But I couldn’t find the file “./app/config/parameters.yml FTP file”, could you tell me its path? or where is it? Looking forward to your advice. Link to comment Share on other sites More sharing options...
Guest Posted July 16, 2020 Share Posted July 16, 2020 (edited) . Edited July 26, 2021 by Guest (see edit history) Link to comment Share on other sites More sharing options...
DCT Posted July 16, 2020 Share Posted July 16, 2020 2 hours ago, Guest said: Only now have I noticed that you have Prestashop 1.6. You can find the cookie key in ./config/settings.inc.php Hello D Tengler, on database, I tried to search "config", but I couldn't find it. please see the photo in attachment. So could you tell me how to find the "settings.inc.php" ? Link to comment Share on other sites More sharing options...
Guest Posted July 16, 2020 Share Posted July 16, 2020 (edited) . Edited July 26, 2021 by Guest (see edit history) Link to comment Share on other sites More sharing options...
Guest Posted July 16, 2020 Share Posted July 16, 2020 (edited) . Edited July 26, 2021 by Guest (see edit history) Link to comment Share on other sites More sharing options...
Melissa liao Posted July 16, 2020 Author Share Posted July 16, 2020 19 minutes ago, Guest said: It's not good to put pictures here where your password is visible. Thank you for your reminding. For the issue, could you advise what I should do next ? And do you mind communicating directly? Melissa Link to comment Share on other sites More sharing options...
Guest Posted July 16, 2020 Share Posted July 16, 2020 (edited) . Edited July 26, 2021 by Guest (see edit history) Link to comment Share on other sites More sharing options...
Melissa liao Posted July 17, 2020 Author Share Posted July 17, 2020 22 hours ago, Guest said: I sent an email. It looks like you have an infected e-shop, or you are using a PHP version higher than 5.6. yes, I have received your email. I just checked the PHP version is 7.3.6 Link to comment Share on other sites More sharing options...
Mian Waqas Posted July 17, 2020 Share Posted July 17, 2020 (edited) 5 hours ago, Melissa liao said: yes, I have received your email. I just checked the PHP version is 7.3.6 Please change your PHP version to 5.6 Edited July 17, 2020 by SMTmardan (see edit history) Link to comment Share on other sites More sharing options...
Guest Posted July 18, 2020 Share Posted July 18, 2020 (edited) . Edited July 26, 2021 by Guest (see edit history) Link to comment Share on other sites More sharing options...
Guest Posted July 18, 2020 Share Posted July 18, 2020 (edited) . Edited July 26, 2021 by Guest (see edit history) Link to comment Share on other sites More sharing options...
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