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catchop

catchop

The module I downloaded last week was installed in my 1.6 version website successfully, but soon I found configuring one option wasn't working at all.
That option was the only reason I downloaded the module, so I immediately contacted the developer.

The following is a summary of messages that I and the developer sent to each other.
Though I'm pretty sure that the developer wan't aware of the module's compatibility and lied to me, I will only state what he actually told me.

1. The developer already knew the module wouldn't be fully functional with 1.5 and 1.6, but he described it as compatible with 1.5-1.7 anyway because he knew only 1.7 users would download the module.

2. Though I clearly checked how the module worked through demo front & back office as well as its version compatibility before downloading, I also should have double-checked that by contacting the developer because all prestashop owners are supposed to use only 1.7 these days.

3. He also said I had to pay extra 100 Euro for module revision if I wanted to use that unavailable option because 1.5 and 1.6 users like me weren't supposed to download the module.
I asked him once again why the module was described as compatible with 1.5 and 1.6, but he said that's what other developers were doing too and never admitted it was misleading.
He even told me I had to be thankful for this generous proposal, but I naturally refused this ridiculous rip off.

4. Ending the meaningless debate with this scammer, I demanded a refund instead but was refused.


I reported this issue to prestashop's CS, and not receiving any response for 3 days.
Is there anything else I can do about this?

This is the module I purchased

https://addons.prestashop.com/en/search-filters/28473-advanced-presta-search-pro.html

catchop

catchop

The module I downloaded last week was installed in my 1.6 version website successfully, but soon I found configuring one option wasn't working at all.
That option was the only reason I downloaded the module, so I immediately contacted the developer.

The following is a summary of messages that I and the developer sent to each other.
Though I'm pretty sure that he wan't aware of the module's compatibility and lied to me, I will only state what he actually told me.

1. The developer already knew the module wouldn't be fully functional with 1.5 and 1.6, but he described it as compatible with 1.5-1.7 anyway because he knew only 1.7 users would download the module.

2. Though I clearly checked how the module worked through demo front & back office as well as its version compatibility before downloading, I also should have double-checked that by contacting the developer because all prestashop owners are supposed to use only 1.7 these days.

3. He also said I had to pay extra 100 Euro if I wanted to use that unavailable option because 1.5 and 1.6 users like me weren't supposed to download the module.
I asked him once again why the module was described as compatible with 1.5 and 1.6, but he said that's what other developers were doing too and never admitted it was misleading.
He even told me I had to be thankful for this generous proposal, but I naturally refused this ridiculous rip off.

4. Ending the meaningless debate with this scammer, I demanded a refund instead but was refused.


I reported this issue to prestashop's CS, and not receiving any response for 3 days.
Is there anything else I can do about this?

This is the module I purchased

https://addons.prestashop.com/en/search-filters/28473-advanced-presta-search-pro.html

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