SeizeTheDay Posted November 16, 2019 Share Posted November 16, 2019 (edited) Hello Products don't appear in the category after selecting country! an example, i created a new account and selected to Germany. I returned to categories but products don't appear in the categories. Products displaying only to Turkey. There are problems in all countries except Turkey and I didn't make any country and catalog restrictions. can you help me please? thanks website: https://en.klen.com.tr Edited November 26, 2019 by SeizeTheDay (see edit history) Link to comment Share on other sites More sharing options...
PCQUATRO Posted November 16, 2019 Share Posted November 16, 2019 1 hour ago, SeizeTheDay said: Hello Products don't appear in the category after selecting country! an example, i created a new account and selected to Germany. I returned to categories but products don't appear in the categories. Products displaying only to Turkey. There are problems in all countries except Turkey and I didn't make any country and catalog restrictions. can you help me please? thanks website: https://en.klen.com.tr I don´t see any problems displaying products in categories!! Maybe you need to clear the cache from prestashop backoffice and your browsers cache!! Best Regards Link to comment Share on other sites More sharing options...
SeizeTheDay Posted November 20, 2019 Author Share Posted November 20, 2019 (edited) On 11/17/2019 at 12:51 AM, PCQUATRO said: I don´t see any problems displaying products in categories!! Maybe you need to clear the cache from prestashop backoffice and your browsers cache!! Best Regards Hi. @PCQUATRO I think you have entered the site as visitor. Please register first, add an address, then look at the categories. Products are not visible after logging in. There are problems in all countries except Turkey and I didn't make any country and catalog restrictions. Edited November 20, 2019 by SeizeTheDay (see edit history) Link to comment Share on other sites More sharing options...
PCQUATRO Posted November 20, 2019 Share Posted November 20, 2019 3 hours ago, SeizeTheDay said: Hi. @PCQUATRO I think you have entered the site as visitor. Please register first, add an address, then look at the categories. Products are not visible after logging in. There are problems in all countries except Turkey and I didn't make any country and catalog restrictions. Try to turn off geolocatrion and select the countries you want in the list... Also try to enable all zones and countries you need in locations... Best Regards Link to comment Share on other sites More sharing options...
SeizeTheDay Posted November 24, 2019 Author Share Posted November 24, 2019 On 11/21/2019 at 2:05 AM, PCQUATRO said: Try to turn off geolocatrion and select the countries you want in the list... Also try to enable all zones and countries you need in locations... Best Regards @PCQUATRO thanks for helps but the problem still continues. What might be caused? Link to comment Share on other sites More sharing options...
PCQUATRO Posted November 24, 2019 Share Posted November 24, 2019 Try disabling all extra modules and overrides, and see if helps... Best Regards Link to comment Share on other sites More sharing options...
SeizeTheDay Posted November 24, 2019 Author Share Posted November 24, 2019 (edited) @PCQUATRO does not originate from any module. Edited November 25, 2019 by SeizeTheDay (see edit history) Link to comment Share on other sites More sharing options...
SeizeTheDay Posted November 25, 2019 Author Share Posted November 25, 2019 is there anyone else that can help?? thanks. Link to comment Share on other sites More sharing options...
Crezzur.com Posted November 25, 2019 Share Posted November 25, 2019 (edited) UPDATE: In backoffice follow these steps: (sidebar) International -> Localization (tab) Geolocation Change settings as you can see you can hide your catalog for restricted countries Kind regards, Crezzur Edited November 25, 2019 by Crezzur (see edit history) Link to comment Share on other sites More sharing options...
SeizeTheDay Posted November 25, 2019 Author Share Posted November 25, 2019 1 minute ago, Crezzur said: We just created an account, and are only able to select turkey. (products are showing then) Can you explain it a bit more what causes the disappearing products? Hi @Crezzur Pls try select a country again. I activated. I do not understand why the products do not appear. After selecting other countries (except Turkey), the products do not appear in the category + The same problem exists in the choice of currency. The main currency of the store is the euro. but when we change the currency on the front office, the products don't appear again in category. I'm in trouble. Link to comment Share on other sites More sharing options...
Crezzur.com Posted November 25, 2019 Share Posted November 25, 2019 please read my updated post Link to comment Share on other sites More sharing options...
SeizeTheDay Posted November 25, 2019 Author Share Posted November 25, 2019 10 minutes ago, Crezzur said: please read my updated post The store access and catalog are open to all countries. Link to comment Share on other sites More sharing options...
PCQUATRO Posted November 25, 2019 Share Posted November 25, 2019 You must have some kind of filtering somewhere, check your products and categories, because for instance in country turkey some categories are not displayed in other currencies and others are, like for instance "Neckalces" witch can be displayed in all currencies... Check your settings by comparing that categorie with the other categories. You might also consider upgrading to prestashop 1.7.6.1. Remember ALWAYS BACKUP FIRST. Best Regards Link to comment Share on other sites More sharing options...
SeizeTheDay Posted November 25, 2019 Author Share Posted November 25, 2019 @PCQUATRO Hi, I cleared cache of faceted search and i solved the currency problem. But country problem is still continues. 1 Link to comment Share on other sites More sharing options...
SeizeTheDay Posted November 25, 2019 Author Share Posted November 25, 2019 is there somebody who could help me?? 1 Link to comment Share on other sites More sharing options...
SeizeTheDay Posted November 26, 2019 Author Share Posted November 26, 2019 (edited) All problems have been solved by upgrading to the new prestashop version. Best regards. Edited November 26, 2019 by SeizeTheDay (see edit history) 1 Link to comment Share on other sites More sharing options...
haunter Posted May 20, 2020 Share Posted May 20, 2020 In our case problem was in Block Layered module, try to disable it. We removed few country->id sql from this module 1 Link to comment Share on other sites More sharing options...
Seb Agathe Posted March 5, 2021 Share Posted March 5, 2021 Hello, thsx for your post. Are you still having this problem? It seems to me that I have this same problem, for no apparent reason, although my site has been working fine so far. And I can't find a solution. Best regards France (I am under Presta 1.7.6.9) Link to comment Share on other sites More sharing options...
Seb Agathe Posted March 5, 2021 Share Posted March 5, 2021 Hello, we just found the source and cause of this problem. It looks like it came from the module: Faceted Navigation. It looks like it's bugging. We deactivated it from the back office, and everything is back to normal. This post I hope will help someone. Coridally 1 Link to comment Share on other sites More sharing options...
base428 Posted January 11, 2022 Share Posted January 11, 2022 (edited) Thanks, this thread helped me with PS 1.7.8.2 as all of a sudden, I can't see products under categories while logged in. Everything is fine when viewing as a guest. Not sure why this happened out of the blue. Another solution is to sort products by anything other than "product price" (via Shop Parameters > Product Settings > Pagination). This issue seems to occur only when a customer is logged in. You can also try to sort products by price on the front end to see the bug (products will disappear). Edited January 12, 2022 by base428 (see edit history) 1 1 Link to comment Share on other sites More sharing options...
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