linda_petty@shelter.

Upgrading from Prestashop 1.6.1.17 to 1.7.4.3 the upgrade process copies files without problems, does the DB upgrade process (look OK in the logs) completes the database upgrade process with 'Database upgrade OK' then it clears caches then errors with [ERROR] PHP 1.7.0.0 /* PHP:ps1700_stores(); */ Error during database upgrade. You may need to restore your database. Error updating translations I restarted server but the site is not responding at both front and admin end. It does not display, just says site not available. Any ideas what went wrong or how to avoid this? ALSO can someone tell me where the upgrade logs are stored on the server? It might help.

Upgrading from Prestashop 1.6.1.17 to 1.7.4.3 the upgrade process copies files without problems, does the DB upgrade process (look OK in the logs) completes the database upgrade process with 'Database upgrade OK' then it clears caches then errors with [ERROR] PHP 1.7.0.0 /* PHP:ps1700_stores(); */ Error during database upgrade. You may need to restore your database. Error updating translations I restarted Apache2, then the server but the the site gave a 500 error at both front and admin end Any ideas what went wrong and how to avoid this problem?

resolved with a restart

I am using Prestashop's "1-click upgrade" addon to upgrade from Prestashop 1.6.1.17 to 1.7.4.3. it fails with "Class 'ZipArchive' not found" I have installed Zip with sudo apt-get install php7.0-zip but I get the same ZipArchive error here is the error:- [INTERNAL] /var/www/modules/autoupgrade/classes/ZipAction.php line 126 - Error: Class 'ZipArchive' not found #0 /var/www/modules/autoupgrade/classes/ZipAction.php(70): PrestaShop\Module\AutoUpgrade\ZipAction->compressWithZipArchive(Array, '/var/www/admin5...') #1 /var/www/modules/autoupgrade/classes/TaskRunner/Upgrade/BackupFiles.php(79): PrestaShop\Module\AutoUpgrade\ZipAction->compress(Array, '/var/www/admin5...') #2 /var/www/admin5431/autoupgrade/ajax-upgradetab.php(52): PrestaShop\Module\AutoUpgrade\TaskRunner\Upgrade\BackupFiles->run() #3 {main} at line 126 in ZipAction.php the statement is $zip = $this->openWithZipArchive($toFile, \ZipArchive::CREATE); Any ideas on how to resolve this would be appreciated.

This was resolved by using PayPal (replacing SecureTrading) as the Payment gateway. No problems after that.

We noticed the cart for each order was still there visible under customer in the admin console. It hadn't been converted to an order.

Thanks. I found it in a module: Banner Block v1.4.1

Using Prestashop 1.6.1.17 after recent upgrade. with modules Cart Block v1.6.1 - by prestashop SecureTrading Payment Pages v1 - by Peter Barrow In my transaction tests with mastercard I get: the payment successful page an email from Secure Trading confirming the successful transaction I don't get: the order_conf email from Prestashop doesn't arrive (order status 'Payment Accepted' is set to trigger order_conf email) My cart isn't emptied after purchase there's no record of my order in My account>Order history> there's no record of the order in admin>Orders The test email in email config comes through OK. Can anyone help? Any ideas what's wrong? I uninstalled and reinstalled the cart - didn't help. I've got debug on. User firednly URLs are off. I haven't found anything useful in logs yet.

Nightmare

we're using the default theme and I need to change the banner image. Can anyone tell me the location of the banner image file or otherwise how to change the banner image? thanks