i think every strato customer..on a shared host.. well have u called them?
but i just can tell u my story..
3 phone calles with strato were needed to get one who understood what i was talking about,... (time consumed 4 hours)
getting a beer ( time consumed 4 minutes)
changed to hetzner, get the working! hosting instant (time consumed 20 minutes)
you are loosing real money mates, so just do the math :-o :-o
and well i like the performance on hetzner; i checked the answer server time with pingdom; strato : 800ms, hetzner: 180ms.. my shop is online within 680 ms..
so just make a full copy, db backup, change ur settings inc; copy everything, redirect domain, and u have a working shop within 40 minutes... or wait..
i will close all strato pages and move completly to hetzner.