Hola, if you are looking for a powerful CRM solution for your e-commerce activities - please take a look at what we do below
10 main features of HOP CRM for e-commerce.
- Automatic synchronisation with the e-commerce platform (Magento, Prestashop etc ...): orders, customers, products are sent to CRM
- Segmentation according to customer buying habits: RFM (identifies, frequency, amount)
- Segmentation according to customer preferences: compared to the categories of products ordered
- Reactivation of abandoned basket
- Sending mail and SMS campaigns in one click from HOP CRM
- Taking into account the multi-shop
- In the multi-shop case refunds are possible for each shop, for groups of shops or for all shops (consolidation)
- Screen all-in-one order including the order, the customer and the products of the order
- Zendesk ticket escalation and automatic attachment to orders
- Optimized management of service tickets directly connected to orders
- All-in-one ticket including the ticket, the order, the customer, the product concerned by the ticket, the exchanges with the customer, the supplier and the transporter
- Sending personalized transactional emails to customers, suppliers and transporter with the built-in template editor
